Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Stacy Tortorella

New Portland,ME

Summary

Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth.

Overview

19
19
years of professional experience

Work History

East Region Senior Manager

T-Mobile
Oakland, ME
05.2023 - 06.2024
  • Managed a team of 100+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
  • Directed cross-functional teams in developing innovative solutions to complex problems.
  • Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
  • Facilitated team meetings and workshops to align on goals and strategies.
  • Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
  • Developed and implemented strategic business plans to drive growth and profitability.

Operations Team Manager

T-Mobile
Oakland, Maine
09.2018 - 05.2023
  • Monitored daily operations to ensure compliance with company policies and procedures.
  • Conducted regular staff meetings to discuss progress and challenges faced by the team.
  • Developed and implemented processes to improve operational efficiency.
  • Built strong operational teams to meet process and production demands.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Implemented campaigns and promotions to help with developing goods and services.

Supervisor

T-Mobile
Oakland, Maine
02.2009 - 09.2018
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.

Trainer

T-Mobile
Oakland, Maine
08.2005 - 02.2009
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Recommended changes or improvements in existing training processes as needed.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.

Education

High School Diploma -

Carriages High School
North Anson, Maine
06-1994

Associate of Science -

Thomas College
Waterville, ME

Skills

  • Cross-functional team leadership
  • Data-driven decision-making
  • Corporate Communications
  • Operations Planning
  • Organizational Development
  • Business performance management

Accomplishments

  • 2023 Peak Winner, The PEAK Achievement Award—the pinnacle of recognition at T-Mobile—goes to employees at the very top of their game, getting great results while living our company's Values.
  • 2023 - TOTAL EXPERIENCE CHAMPION - The Total Experience Champion for the Consumer Group recognizes someone for working to create and deliver “outstanding customer experiences.”
  • 2022 T-Mobilizer Award Winner, The T-Mobilizer is T-Mobile's top honor, reserved for those who exemplify our Values while delivering big! From bottom line cost-savings to Un-carrier moves and employee champions – the award has always had one commonality: Celebrating talented employees that have met the moment and inspired all of us.
  • 2008, 2010, 2014, 2019, 2021, and 2023 Winner Circle Winner, T-Mobile employees are selected through the Winners Circle leaderboards for putting up huge numbers

Timeline

East Region Senior Manager

T-Mobile
05.2023 - 06.2024

Operations Team Manager

T-Mobile
09.2018 - 05.2023

Supervisor

T-Mobile
02.2009 - 09.2018

Trainer

T-Mobile
08.2005 - 02.2009

High School Diploma -

Carriages High School

Associate of Science -

Thomas College

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Stacy Tortorella