Daniel Toste
West Orange,USA
Summary
Highly accomplished Installation and Service Manager with over 10 years of experience leading technical teams in the installation of security systems, CCTV, and access control solutions. Adept at managing performance, resolving complex customer issues, and driving process improvements that contribute to revenue growth. Proven ability to lead cross-functional teams, manage budgets, and maintain cost control while ensuring high standards of operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Service Team Manager
Johnson Controls
North & Central NJ
03.2024 - Current
- Lead a team of service technicians responsible for installing and maintaining advanced security, fire, and building automation systems for commercial clients
- Monitor and analyze team performance using KPIs, driving continuous improvements to meet service-level agreements (SLAs) and exceed customer satisfaction targets
- Implement process optimizations that improve response times, reduce downtime, and enhance overall service delivery efficiency
- Collaborate with cross-functional departments, including sales and customer service, to resolve escalated customer issues and ensure seamless operations
- Manage team schedules, training, and development to ensure technical proficiency and high performance in the field
Installation/Service Manager
ADT Security
North & Central NJ
05.2016 - 03.2024
- Led a 40-person team in the installation of security, CCTV, and card access systems for a diverse range of clients, ensuring projects were completed on time and within budget
- Analyzed team KPIs to improve performance, reducing loss of production to under 15% and consistently achieving revenue growth month-over-month
- Collaborated with warehouses to ensure equipment and supplies were readily available for daily installation projects
- Reviewed and analyzed P&L statements to manage costs and ensure profitability across multiple projects
- Worked closely with other departments, including administration, sales, and customer service, to resolve issues and maintain customer satisfaction
- Prepared detailed operational reports and schedules to optimize team efficiency and service quality
Installation Technician
ADT Security
North & Central NJ
07.2014 - 03.2024
- Installed and maintained security systems, including control panels, sensors, and video cameras, for both residential and commercial clients
- Engaged directly with clients to assess risks and recommend tailored security solutions, maintaining a customer-first approach
- Promoted to Installation Manager in recognition of exceptional customer service and technical expertise
Sales Representative
ADT Security
North & Central NJ
05.2014 - 07.2014
- Generated and provided pricing quotes for security systems, conducting credit checks and ensuring compliance with company policies
- Completed sales reports, expense reports, and other administrative tasks to support the sales process
Office Manager
Open MRI of Union County
Union, NJ
05.2007 - 05.2014
- Led office operations, managing a team, developing work schedules, and assigning duties to ensure smooth daily operations
- Collaborated with marketing and advertising managers to formulate strategies that increased company revenue
- Hired, trained, and evaluated staff performance, maintaining a high standard of service delivery
Education
College Courses - Business Administration
Baruch College
New York, NYSkills
- Installation & Service Management
- KPI Monitoring & Performance Analysis
- Conflict Resolution & Customer Support
- Budgeting & P&L Management
- Route Optimization & Backlog Reduction
- Staff Training & Development
- Cross-Functional Collaboration
- Microsoft Office Suite
- Service Management Software
- CRM Systems
- Video Conferencing Tools
Certification
CPR/AED Certified
Languages
Fluent in Spanish
Timeline
Service Team Manager
Johnson Controls
03.2024 - Current
Installation/Service Manager
ADT Security
05.2016 - 03.2024
Installation Technician
ADT Security
07.2014 - 03.2024
Sales Representative
ADT Security
05.2014 - 07.2014
Office Manager
Open MRI of Union County
05.2007 - 05.2014
College Courses - Business Administration
Baruch College
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