Mayra Tarin Galindo

• Train service team members on policy servicing procedures and company processes.
• Delegate tasks and manage team workload to ensure efficiency timely completion of work.
• Research and resolve customer concerns by reviewing policy information and coordinating with insurance carriers.
• Process endorsements, policy changes, and billing requests with accuracy and attention to detail.
• Assist clients with reporting claims to insurance carriers and guide them through the initial claims process.

• Provide referrals to roofing and restoration contractors and educate clients regarding deductibles and policy requirements.

• Review renewal accounts, re-shop policies as needed, and provide cost-effective coverage solutions to support retention.
• Prepare home and auto insurance quotes for new business based on customer coverage needs.

• Delivered exceptional customer service in fast-paced restaurant environment.
• Collaborated with team members to maintain cleanliness and organization throughout restaurant to meet health and safety standards.
• Resolved customer concerns and ensured a positive guest experience
• Operated register to process payments and collect cash payment for order totals.
• Implemented strategies to enhance service speed during peak hours, improving customer satisfaction.

• Managed and verified account transactions, including deposits, withdrawals, and check cashing, to maintain operational efficiency.
• Balanced cash drawer accurately while maintaining compliance with banking procedures.
• Protected customer confidentiality and assisted with account-related inquiries.
• Followed established opening, closing, and security protocols to ensure a safe branch environment.