
Customer-focused hospitality professional with 8+ years of experience in food service, cash handling, and high-volume customer environments. Proven ability to maintain sanitation standards, manage inventory, assist diverse travelers, and ensure a safe and welcoming guest experience. Recognized for reliability, professionalism, and strong communication skills in fast-paced settings.
• Supervise daily food and beverage operations in a high-volume environment.
• Ensure compliance with health, safety, and sanitation standards.
• Train new employees in food handling, customer service, and cash procedures.
• Maintain cleanliness of lobby, service areas, and restrooms.
• Handle and reconcile cash drawers accurately during opening and closing procedures.
• Manage inventory, order supplies, and restock as needed.
• Resolve customer concerns in a professional and timely manner.
• Work flexible shifts including weekends and holidays while standing for extended periods.
• Provided customer service to high-volume travel center guests, including long-distance travelers and commercial drivers.
• Processed cash, credit, and electronic payments accurately.
• Maintained cleanliness of store areas and assisted with restroom upkeep to ensure sanitary conditions.
• Stocked merchandise and assisted with inventory management.
• Assisted customers with directions, product inquiries, and special requests.
• Followed company safety policies and loss prevention procedures.
• Worked varied shifts including nights, weekends, and holidays.
Food & Beverage Service
Cash Handling & Till Reconciliation
Sanitation & Restroom Maintenance
Inventory & Supply Management
Guest Assistance & Conflict Resolution
Safety & Policy Compliance
Team Leadership & Training
High-Volume Customer Service
Flexible Scheduling Availability