Kimberly Heck

• Adapted to independent contractor roles across multiple platforms during COVID-19, delivering reliable shopping and delivery services with 98% customer satisfaction.
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• Delivered groceries efficiently to customers in designated time frames.
• Managed customer inquiries and resolved issues during deliveries.
• Navigated routes effectively using GPS and mapping applications.

• Managed daily bar operations, ensuring smooth transitions between opening and closing procedures, accurate cash handling, and precise financial reconciliation.
• Delivered exceptional customer service in a fast-paced environment, fostering a welcoming and professional atmosphere that enhanced guest satisfaction.
• Prepared and served alcoholic and non-alcoholic beverages accurately and efficiently.
• Opened and prepared bar for daily service, ensuring cleanliness, organization, and compliance with health and safety standards.
• Monitored inventory levels, restocked supplies, and assisted with maintaining product availability.
• Processed customer transactions and promptly resolved guest concerns, contributing to a consistently positive experience.
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Managed all aspects of bar operations while providing high-quality beverage service in a fast-paced

environment. Prepared and served a wide range of cocktails, wine, and beer with precision and

consistency, ensuring exceptional presentation and guest satisfaction. Ensured compliance with all health, safety, and alcohol service regulations while maintaining a clean, organized, and welcoming bar

atmosphere. Delivered outstanding hospitality by engaging guests, anticipating needs, and fostering a

positive, energetic environmen

• Created a welcoming atmosphere for guests through friendly, attentive service and strong product knowledge. Worked efficiently under pressure during high-volume shifts while maintaining professionalism and teamwork.Maintained a clean, organized bar area while ensuring compliance with all health and safety standards
• Crafted a diverse range of cocktails and beverages for customers.
• Maintained cleanliness and organization of bar area and equipment.
• Provided exceptional customer service to enhance guest experiences.

• Results-driven and customer-focused Restaurant Manager with progressive leadership experience at Applebee’s, advancing from Server and Corporate Trainer to Bartender and ultimately Restaurant Manager. Demonstrated expertise in all aspects of front-of-house operations, including guest service excellence, staff training and development, inventory control, scheduling, cash handling, and financial management. Proven ability to lead high-performing teams, drive operational efficiency, and deliver exceptional customer experiences. Successfully worked across multiple Applebee’s locations throughout Illinois and Missouri, adapting quickly to diverse teams and business environments.
• Managed front-of-house operations to ensure smooth customer service experiences.
• Developed schedules to optimize staff coverage during peak dining hours.
• Trained and supervised staff on service standards and restaurant protocols.