Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

DANIEL TWIRINGIRIMANA SEBASHUMBA

Louisville,KY

Summary

Dedicated to community services especially those in need (refugees). Communication perfectionist with 7 years of practicing professional and effective communication throughout 3 years of university and 4 years at workplace. Thorough coordinated and professional years of hands-on experience preparing basic and complex training programs, identifying training needs and translating requirements into training. Committed to blending giving back to communities and constant learning.

Overview

6
6
years of professional experience

Work History

Learning Trainer

Amazon
05.2023 - Current
  • Facilitate training and other learning program

Operations Officer

Gate Consulting Group
09.2022 - 03.2023
  • Provides administrative support to ensure efficient operation of the office

Call Center Operator

Bboxx Rwanda
05.2020 - 08.2022
  • De-escalate situations dissatisfied customers, offering patient assistance and support

Sales and Marketing Representative

Jibu Corporate
07.2019 - 05.2020
  • Mobilized business people to open retail stores at the district level

Youth Volunteer Coordinator

PLAN INTERNATIONAL
03.2018 - 04.2020
  • Coordinated a 6 months long SGBV (Gender Based Violence) prevention campaign in Kiziba Refugee Camp
  • Conducted regular check-ins with individual volunteers to provide guidance, mentorship, and support throughout their involvement in the program.
  • Established clear lines of communication between volunteers, staff, and partner organizations for seamless coordination on projects.
  • Streamlined registration processes for potential volunteers through the implementation of online application systems.

Education

Bachelor of Arts - Business Communications

Southern New Hampshire University
New Hampshire, MA
01.2022

Skills

  • Presentation and writing professional documents
  • Public speaking
  • Problem-solver
  • Negotiation skills
  • Trainer coaching
  • Collaborative learning

References

  • Catholic Charities, Employment Specialist, Merveille Queen Mutoni, 5026651331
  • Amazon, Hiring Manager, John Musafiri, 314250023
  • Bboxx Rwanda, Call Center Manager Saddam Bukuru, 8592297078


Timeline

Learning Trainer

Amazon
05.2023 - Current

Operations Officer

Gate Consulting Group
09.2022 - 03.2023

Call Center Operator

Bboxx Rwanda
05.2020 - 08.2022

Sales and Marketing Representative

Jibu Corporate
07.2019 - 05.2020

Youth Volunteer Coordinator

PLAN INTERNATIONAL
03.2018 - 04.2020

Bachelor of Arts - Business Communications

Southern New Hampshire University
DANIEL TWIRINGIRIMANA SEBASHUMBA