Daniel Ukpabi
Rochester,NY
Summary
Client-focused Business Manager with a proven track record at Connect Medical Transportation Services LLC, enhancing operational efficiency and client satisfaction. Accomplished Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
16
16
years of professional experience
Work History
Business Manager/Client Service Representative
Connect Medical Transportation Services LLC
2022.11 - Current
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with nursing homes and medical facilities, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, medicaid billing while ensuring compliance with NY medicaid billing regulations.
- Successfully managed company's assets (vehicles, computers, gps devices) minimizing disruptions to daily operations while achieving desired outcomes.
Rural Mail Carrier Associate
United States Postal Office
2019.10 - 2022.11
- Improved mail delivery efficiency by accurately sorting and organizing mail for designated routes.
- Enhanced customer satisfaction by promptly delivering mail and packages to their corresponding destinations.
- Ensured accurate deliveries by thoroughly verifying mailing addresses and cross-referencing with postal records.
- Maintained a clean and safe working environment within the postal vehicle, promoting optimal organization and efficiency.
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
- Demonstrated punctuality and reliability with consistent on-time arrivals for daily pickups at distribution centers.
Flex Service Representative
ESL Federal Credit Union
2013.03 - 2019.10
- Provided exceptional service by assisting customers with vehicle selection, features, and operation during pickup.
- Delivered top-notch support to colleagues during peak periods, successfully reducing wait times for customers.
- Handled customer complaints professionally, implementing effective resolutions that resulted in retained business.
- Improved communication between team members by conducting thorough handovers at shift changes.
- Maintained high-quality customer interactions by promptly answering inquiries and providing accurate information.
- Contributed to revenue growth by up-selling additional services and products based on customers'' needs.
Caseworker
Abia State University Teaching Hospital
2008.09 - 2012.08
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
Education
Bachelor of Science - Sociology
Abia State University
Abia State , NigeriaSkills
Financial Management
Customer Service
Employee Management
Analytical Thinking
Client Relationship Management
Documentation And Reporting
Affiliations
- Faith Church, AFCME
Reading, Coaching and Tennis
Enjoy reading fictional crime stories by John Grisham, Robert Ludlum etc. Enjoy teaching sports like Soccer, Basketball and Tennis
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Business Manager/Client Service Representative
Connect Medical Transportation Services LLC
2022.11 - Current
Rural Mail Carrier Associate
United States Postal Office
2019.10 - 2022.11
Flex Service Representative
ESL Federal Credit Union
2013.03 - 2019.10
Caseworker
Abia State University Teaching Hospital
2008.09 - 2012.08
Bachelor of Science - Sociology
Abia State University
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