Customer Services Assistant (pharmacy)
Ministerio De Salud Publica Ecuador
11.2016 - 12.2024
- Handled returns or exchanges quickly and courteously, minimizing any potential negative impact on customer satisfaction levels.
- Consistently met performance metrics while adhering to quality standards set by the company.
- Managed high precision volumes effectively, maintaining professionalism and providing timely assistance.
- Developed rapport with customers through active listening and empathetic communication, fostering long-term relationships.
- Supported colleagues during busy periods or absences by taking on additional tasks when necessary.
- Enhanced customer satisfaction by efficiently addressing and resolving various inquiries and concerns.
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
