Daniel N. Van Hook
Spring Valley,CA
Summary
Experienced professional with over 20+ years of management experience and 5+ years delivering client-centered analytical services and consumer-focused dispute resolution while effectively leading diverse teams across multiple projects. Education in Social & Behavioral Sciences will blend analytical prowess with community-focused initiatives, and the current field of study in Urban Studies - Planning, Design, and Management will emphasize public policy.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Wine Department Manager and Event Planner
BevMo! and GoPuff, Inc.
02.2022 - 07.2023
- Boosted customer satisfaction by offering personalized wine recommendations, encouraging appointment-based shopping, and increasing imported wine sales by 37%.
- Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
Lead Data Analyst/ Dispute Team Leader
Continental Credit Control
05.2014 - 03.2020
- Created the Dispute Department in partnership with the CEO and CFO. Authored and implemented new policies and procedures, transforming the processing of Consumer Disputes; prevented the cancellation if 47,000+ accounts
- Increased the average response time for consumer account inquiries was by 42% and 1.1 million in Revenue Recovery.
Hairstylist
The Underground
02.2007 - 09.2015
- Built and managed a successful business primarily through word-of-mouth, and ultimately sold my client list of 642 to pursue a new career path.
Education
AA-University Studies- - Social And Behavioral Studies
Cuyamaca College
El Cajon, CA12.2024
Skills
- Adaptable
- Collaboration
- Communication/ Listening Skills
- Empathy
- Grit
- Problem-Solving
- Sales Forecasting
- Team Leadership
Certification
- Responsible Beverage Server (RBS) Certification
- Board of Barbering and Cosmetology:
Cosmetology License
- First Aid/CPR Certified
- DEI Certification
Timeline
Wine Department Manager and Event Planner
BevMo! and GoPuff, Inc.
02.2022 - 07.2023
Lead Data Analyst/ Dispute Team Leader
Continental Credit Control
05.2014 - 03.2020
Hairstylist
The Underground
02.2007 - 09.2015
AA-University Studies- - Social And Behavioral Studies
Cuyamaca College
- Responsible Beverage Server (RBS) Certification
- Board of Barbering and Cosmetology:
Cosmetology License
- First Aid/CPR Certified
- DEI Certification
Volunteer Experience
- Fundraising for PAW Works
01/2013, 03/2023, Thousand Oaks, CA
PAW Works animal rescue shelter is a nonprofit organization which has achieved a no kill status for abandoned cats and dogs.
- Fundraising and Event Staffing The Pacific Pride Foundation
01/2012, 03/2020, Santa Barbara, CA
Provides services to the HIV/AIDS and LGBTQ+ communities of Santa Barbara County.
Technical Skills
- Data Analysis
- Electronic Medical Record Software: DAKS, IMAGINE, Intergy, MDIV,
- Microsoft Suite
- Project Management
- Salesforce
- Slack
- SQL
Volunteer Experience
- PAW Works
Fundraising and Pet Adoptions
01/2013, 03/2023, Thousand Oaks, CA
- The Pacific Pride Foundation
Fundraising and Event Staffing
01/2012, 03/2020, Santa Barbara, CA
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