Daniel Verrett
Round Rock,TX
Summary
Committed and motivated job seeker with a history of risk management, and trust and safety. Skilled in working under pressure alone or with a team, and adapting to new situations and challenges. I bring an astute attention to detail, and have an eye for fraud trends/schemes.
Overview
8
8
years of professional experience
Work History
Trust and Safety
Accenture (on assignment at Meta)
Austin, TX
06.2022 - Current
- Reviewed content for compliance with internal policies and procedures.
- Monitored user-generated content for violations of community standards.
- Investigated complaints regarding inappropriate or offensive material.
- Ensured adherence to company guidelines while moderating online forums and social media sites.
Risk Analyst
Accenture (on assignment at Meta)
Austin, TX
07.2019 - 06.2022
- Investigated suspicious transactions as part of fraud prevention efforts, routinely dealing with fraud schemes/refunding totaling in the millions of USD.
- Assessed creditworthiness of clients by analyzing their financial statements.
- Reviewed internal processes for identifying, measuring, monitoring and reporting risks.
- Collaborated with various departments within the organization to ensure effective implementation of risk mitigation strategies.
- Tracked emerging trends in the industry related to potential risks.
Curbside Shopper
H-E-B Grocery
Round Rock, TX
04.2019 - 06.2019
- Processed customer orders accurately and efficiently.
- Worked quickly to locate products on store shelves and meet order deadlines.
- Provided excellent customer service when interacting with shoppers in person or on the phone.
Delivery Courier, Trainer
Texas Executive Couriers
Austin, TX
09.2018 - 02.2019
- Created daily delivery routes to maximize efficiency while minimizing travel time.
- Communicated with dispatch personnel regarding any delays or changes in route due to traffic or weather conditions.
- Provided excellent customer service when interacting with clients during package pickups and deliveries.
Delivery Driver, In-Store Employee, Trainer
Papa Johns
Round Rock, TX
09.2015 - 09.2018
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Provided excellent customer service by answering inquiries about products or services being delivered.
Education
Some College (No Degree) - Nursing
Lamar University
Beaumont, TXHigh School Diploma -
Bridge City High School
Bridge City, TX05.2013
Skills
- Critical Thinking
- Risk Assessment
- Risk Mitigation
- Cultural Awareness
- Customer Service
- Problem Resolution
- Analytical and Critical Thinking
- Trend Analysis
- Fraud Assessment
- Transaction Reviewing
Accomplishments
- Consistently maintained 100% QA.
- Multiple monthly reward recognitions for excelling by all metrics.
- Backfilled for trainers across multiple products.
References
References available upon request.
Timeline
Trust and Safety
Accenture (on assignment at Meta)
06.2022 - Current
Risk Analyst
Accenture (on assignment at Meta)
07.2019 - 06.2022
Curbside Shopper
H-E-B Grocery
04.2019 - 06.2019
Delivery Courier, Trainer
Texas Executive Couriers
09.2018 - 02.2019
Delivery Driver, In-Store Employee, Trainer
Papa Johns
09.2015 - 09.2018
Some College (No Degree) - Nursing
Lamar University
High School Diploma -
Bridge City High School
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