Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daniel Vilarreal

McAllen

Summary

Dynamic customer service professional with a proven track record at TTEC, adept at resolving conflicts and enhancing client loyalty. Skilled in active listening and problem resolution, I leverage company procedures and critical thinking to exceed expectations. Committed to maintaining high-quality standards and fostering positive customer relationships.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

TTEC
02.2024 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Assembler Iii

Ultra Clean Technology
08.2023 - 01.2024
  • Increased production efficiency by assembling components quickly and accurately.
  • Enhanced workplace safety by maintaining a clean and organized work area at all times.
  • Maintained high-quality standards with thorough inspections of assembled parts.
  • Utilized various hand tools, power tools, and equipment in the assembly process while maintaining a high level of precision and accuracy.
  • Tested finished products for compliance with tolerances and overall quality.

Mechanical Assembler

Applied Materials
06.2020 - 08.2023
  • Utilized various hand tools, power tools, and equipment in the assembly process while maintaining a high level of precision and accuracy.
  • Tested finished products for compliance with tolerances and overall quality.
  • Assemble 300mm ETCH chambers
  • Assemble and installed generator racks and their respective cooling systems
  • Installed and routed pneumatic and electrical cables

Sales Representative

Oreilly Auto Pats
03.2018 - 01.2020
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.

Education

Certificate of Technical Studies - Business Administration

South Texas Vo Tech
McAllen, TX
05-2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Accounting
  • Tech Knowledge
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Payment processing

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

TTEC
02.2024 - 04.2025

Assembler Iii

Ultra Clean Technology
08.2023 - 01.2024

Mechanical Assembler

Applied Materials
06.2020 - 08.2023

Sales Representative

Oreilly Auto Pats
03.2018 - 01.2020

Certificate of Technical Studies - Business Administration

South Texas Vo Tech

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