Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Daniel Villatoro

Fort Lauderdale,FL

Summary

Dynamic and results-oriented professional with a proven track record at Best Buy, adept in customer service and sales expertise. Fluent in both English and Spanish, I excel in relationship building and up selling strategies, significantly enhancing customer satisfaction and sales outcomes. Recognized for exceptional problem-solving abilities and teamwork, consistently achieving top performance in fast-paced environments. The time at matchbox the restaurants I worked at being server really excelled my ability to sell. I love talking to people and Im ready for a new challenge.

Overview

2
2
years of professional experience

Work History

Grill Chopper

Chicken Kitchen
03.2024 - Current
  • Contributed to a positive workplace environment through strong communication skills and teamwork.
  • Collaborated with team members to ensure timely order completion and optimal workflow in the kitchen.
  • Improved customer satisfaction by consistently delivering high-quality, well-cooked chicken dishes.
  • Improved Customer service skills
  • Executed safe landings in confined spaces, demonstrating exceptional skill and spatial awareness under pressure.
  • Once made 10 bowls in 10 minutes during a rush

Sales Associate Specialist

Best Buy
08.2023 - 01.2024
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
  • Made sure to give guest the best experience by giving them 100% of my attention
  • Would sell apple care and Best buy memberships to guest
  • Would make sure most guest walked out with a Best Buy Credit Card.
  • Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
  • Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Restaurant Waiter

Thompson Hospitality
04.2022 - 06.2023

Made great relationships with regular guest

  • Answered customers' questions, recommended items, and recorded order information.
  • Would upsell on our delicious cocktails and high ticket entrees
  • Have the most 5 star reviews in the entire restaurants history. Over 70 5 star reviews!
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

High School Diploma -

Fort Lauderdale High School
Fort Lauderdale, FL
05.2022

Skills

  • Effective negotiation
  • Customer Assistance
  • Product Knowledge
  • FLUENT IN Spanish
  • Customer Service
  • Problem-Solving
  • Upselling strategies
  • Teamwork and Collaboration
  • Relationship Building
  • Sales expertise
  • FLUENT IN English

Accomplishments

  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
  • Resolved product issue through consumer testing.
  • Got more people to buy apple care by using a technique my manager showed me

Languages

English
Native or Bilingual
Latin
Native or Bilingual
Portuguese
Limited Working

Timeline

Grill Chopper

Chicken Kitchen
03.2024 - Current

Sales Associate Specialist

Best Buy
08.2023 - 01.2024

Restaurant Waiter

Thompson Hospitality
04.2022 - 06.2023

High School Diploma -

Fort Lauderdale High School
Daniel Villatoro