DANIEL VILLENA VALENCIA

• Facilitated prospective student navigation through admissions process, ensuring clarity and comprehension of requirements.
• Organized and delivered educational sessions aimed at informing students about financial aid resources and scholarship availability.
• Conducted student advisement sessions to clarify educational pathways and career aspirations.
• Communicated with students on a regular basis and followed up on class participation to promote retention and educational continuity.
• Enforced compliance with university mission policies, procedures, and ethical standards in all admission activities.
• Streamlined application review processes, improving turnaround time for admissions decisions.
• Enhanced overall student satisfaction by providing exceptional customer service and guidance throughout the admissions process.
• Maintained positive relationships with students, faculty, alumni, and administration.
• Maintained accurate records of all applicant information, ensuring efficient communication between various departments within the institution.
• Increased visibility of program offerings by representing our institution at various education conferences and events.

• Engaged with students through telephone and email communications, assisting them at every stage of the enrollment process.
• Guided prospective students through WGU program offerings and clarified enrollment requirements to enhance understanding.
• Facilitated student application processes to ensure timely follow-up appointments and compliance with established deadlines.
• Defined and communicated clear expectations for student experience and WGU culture.
• Assessed student academic goals to ensure alignment with degree program selection.
• Monitored and analyzed developments in WGU degree programs to ensure up-to-date knowledge.
• Coordinated efforts with admissions, transcripts, financial services, and student accounts to support a seamless enrollment process.

• Promoted from Student Success Coach on 08/2020.
• Facilitated student onboarding and resolved inquiries to enhance program engagement.
• Supported retention initiatives and consumption strategies.
• Assisted in enhancing user engagement through targeted efforts.
• Contributed to efforts aimed at increasing product usage.
• Led group management initiatives through LATAM hub.
• Assisted in the preparation of student reports.
• Managed creation and maintenance of accurate contact history and updates.
• Coordinated efforts among colleagues and management to align objectives and drive initiatives forward.
• Ensured strict adherence to student confidentiality protocols.

• Supported prospective learners through enrollment process to ensure a smooth transition into educational programs.
• Managed creation and maintenance of accurate contact history and updates.
• Coordinated efforts with colleagues and management to enhance student enrollment experience.
• Facilitated conversion of inquiries into enrollment status updates.
• Ensured strict adherence to student confidentiality protocols.
• Achieved weekly and monthly performance goals while driving referral activity.

• Managed inbound and outbound inquiries regarding mortgage processes and questions.
• Provided support for mortgage transactions through effective communication.
• Executed outbound call campaigns to drive alignment with company objectives and initiatives.
• Ensured strict adherence to regulatory guidelines to maintain operational integrity.
• Ensured compliance with current policies and procedures to support operational efficiency.
• Fulfilled various tasks assigned by management to support team objectives.

• Promoted from Quality, Security & Communications Assistant on 04/2014.
• Oversaw management of internal and external communications strategies.
• Implemented strategies for corporate image control to align with organizational values.
• Executed design and issuance of ID credentials to enhance security protocols.
• Developed and evaluated corporate stationery and business signs to enhance brand visibility.
• Developed innovative concepts for internal campaigns aimed at enhancing work climate.
• Executed advertising strategies for digital and print media campaigns.
• Designed and developed engaging newsletters to enhance communication and audience engagement.
• Assisted in organizing corporate events and social responsibility initiatives. Coordinated logistics for fairs and events to support organizational goals.
  Supported teams in the successful execution of community engagement activities.
• Assisted in coordinating interactions with providers, foundations, and various entities. Supported communication efforts with multiple stakeholders and organizations.
• Developed projects from concept to completion to create engaging video content.

• Facilitated logistics management for worker training programs.
• Executed certificate preparation processes to ensure compliance with organizational standards.
• Assisted in updating intranet and web content.
  Supported teams in maintaining online resources.
  Collaborated on improvements to digital platforms.
• Developed and refined newsletter content to enhance audience engagement.
• Executed communications tasks to enhance organizational messaging and stakeholder engagement.
• Managed logistics and execution of corporate events to foster networking opportunities and strengthen client relationships.
• Facilitated support for internal audits team to enhance compliance and operational efficiency.
• Contributed to social responsibility reporting initiatives, ensuring enhanced corporate transparency.

• Managed inbound customer inquiries, ensuring timely and accurate responses.
• Delivered exceptional customer service to passengers and travel agencies.
• Assisted in resolving ticket issues and processing remissions.
• Provided support for ticket inquiries and facilitated the remission process.
• Helped address ticket concerns and manage remission requests.
• Generated comprehensive sales reports to enhance regional performance analysis.

• Promoted from Customer Service Agent on 01/2005.
• Supervised daily operations, ensuring compliance with organizational policies and standards.
• Managed customer interactions to ensure a seamless service experience.
• Oversaw customer feedback initiatives to identify areas for service improvement.
• Trained and mentored staff, enhancing team performance and operational efficiency.
• Assisted in identifying and resolving issues to enhance team performance
• Contributed to problem resolution efforts through collaborative discussions.
• Facilitated ongoing interactions with providers to support operational efficiency.
• Assisted in managing inventory levels and restocking supplies. Supported inventory processes to maintain optimal stock levels.

Graduated: 2016