Micah Lynn Dunton
Micah Smith
Arlington,TX
3
years of professional experience
Admissions Advisor and healthcare service professional supporting patient communication, appointment coordination, and insurance verification for 50+ checks per week, and documentation follow-through. Balances patient intake, scheduling, FMLA paperwork, payment processing, and records management across busy clinic workflows. Delivers calm, clear support to patients, families, and care teams while protecting confidential information.
Work History
Admissions Advisor
1 Year- Handle 75 prospective-student inquiries weekly by phone, email, text, and in person with timely responses.
- Explain healthcare programs, curriculum structure, admissions steps, and career pathways to support informed enrollment decisions.
- Guide applicants through requirements, document review, and application completion to keep submissions accurate and complete.
- Schedule entrance testing and interview appointments, providing clear follow-up steps for a smooth admissions process.
- Maintain organized applicant records in the CRM, document interactions, and support consistent follow-up to strengthen engagement.
- Partner with Financial Aid, Academics, and Student Services to route questions, resolve process issues, and protect confidential information.
Patient Care Coordinator
1 Year 10 Months- Support 4 patient intakes weekly by capturing histories, updating charts, and routing next steps promptly.
- Document patient intake and history information in eClinicalWorks and GMed for accurate recordkeeping.
- Verify insurance details and assist with prior authorization requests to keep visits moving on schedule.
- Provide patient education on next steps, using clear communication to support understanding and follow-through.
Certified Medical Assistant
10 Months- Verify insurance details and support FMLA paperwork to keep administrative records complete and current.
- Schedule appointments, process payments, and keep patient visits moving smoothly through the clinic.
- Maintain accurate patient records with timely charting and careful handling of sensitive health information.
- Communicate clearly with patients about next steps and provide support throughout fast-paced cardiology visits.
- Assist with cardiac diagnostic workflows and share preparation guidance with patients before testing.
Certified Medical Assistant
8 Months- Updated insurance information and maintained confidential records in eClinicalWorks and GMed to support accurate electronic documentation.
- Coordinated laboratory work and diagnostic tests according to provider direction and established office workflows.
- Supported communication between patients and clinical staff to clarify next steps and keep testing instructions documented.
- Followed HIPAA-compliant procedures for patient information and routine clinical and administrative tasks.
Medical Assistant
3 Months- Supported vaccine administration workflows and coordinated laboratory tasks during routine pediatric visits.
- Documented patient records in eClinicalWorks and GMed, including diagnosis coding support and chart maintenance.
- Communicated clearly with pediatric patients and families, explaining visit steps and easing clinic visits.
- Maintained confidentiality and followed practice procedures while balancing clinical support and administrative duties.
Education
Associate Degree - Health Care Management
- Currently enrolled
- Continuing education
Skills
Professional phone
email
text
and in-person communication; rapport building; service recovery; patient and family support; clear explanations of next steps.
Room preparation; patient intake and history documentation; blood pressure and circulation screenings; vaccine support; lab coordination; diagnostic testing workflows.
EMR/EHR data entry; record maintenance; diagnosis coding support; insurance information updates; document review; accurate and timely charting.
Insurance verification; FMLA paperwork assistance; payment processing; documentation follow-up; scheduling and appointment coordination.
Prospective-student inquiry management; application assistance; applicant qualification review; entrance testing and interview scheduling; campus tours and information sessions.
Confidential student and patient information; HIPAA-aware handling of healthcare information; secure documentation practices; adherence to organizational procedures.
Cross-department communication; task prioritization; follow-up tracking; diagnostic appointment coordination; collaboration with clinical
financial aid
academic
and student-service teams.
Microsoft Word
Outlook
and Teams; eClinicalWorks; GMed; CRM platforms; electronic documentation; data entry; scheduling tools.
eClinicalWorks
GMed
EMR/EHR documentation
patient-record updates
diagnosis coding support.
CRM platforms
electronic documentation
scheduling
data entry
insurance information processing.
Word
Outlook
Teams.
Patient assessments
Medication administration support
eClinicalWorks
Insurance verification
Scheduling and appointment coordination
Patient intake and history documentation
Document review
GMed
Medical terminology
Patient education
Medical records management
Prior authorization
Appointment reminder calls
Referral coordination
HIPAA compliance
Front desk operations
Personal Information
Title: HEALTHCARE OPERATIONS | MEDICAL ASSISTING | ADMISSIONS & ADMINISTRATIVE SUPPORT
Timeline
Admissions Advisor
College of Health Care Professions (CHCP)
11.2025 - CurrentRead More
Patient Care Coordinator
Micah Smith
01.2025 - CurrentRead More
Certified Medical Assistant
Bentley Heart
01.2025 - 11.2025Read More
Certified Medical Assistant
Dr. Dunham Family Practice
01.2024 - 09.2024Read More
Medical Assistant
Continuum Pediatrics
10.2023 - 01.2024Read More
College of Health Care Professions
Associate Degree from Health Care Management
Read More