Daniel Voyer
Dayville
Summary
Dynamic professional with extensive experience in operations management and team coordination. Skilled in training new employees and facilitating effective communication across departments, leading to improved workflow efficiency and compliance with safety regulations.
Overview
6
6
years of professional experience
2000
2000
years of post-secondary education
Work History
Manager on Duty
Genesis and Wyoming Railroad
Billerica
02.2024 - Current
- Supervised daily operations and ensured compliance with safety regulations.
- Coordinated team schedules and managed staff assignments effectively.
- Facilitated communication between departments to enhance workflow efficiency.
- Resolved customer inquiries and addressed service issues promptly.
- Trained new employees on job duties and company policies.
- Assigned tasks to employees and monitored progress of projects.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Created schedules for staff members according to business needs.
- Managed payroll records for accurate tracking of hours worked by staff members.
- Operated computer systems to monitor and control production processes.
- Installed, configured and maintained computer hardware and software systems.
- Answered telephones, directed calls, and took messages.
Operations Coordinator
Grafton & Upton Railroad
North Grafton
10.2019 - 02.2024
- Coordinated daily operations to ensure smooth train schedules and logistics.
- Managed inventory tracking for maintenance supplies and equipment.
- Developed standard operating procedures for operational efficiency and safety compliance.
- Collaborated with team members to optimize workflow processes.
- Trained new staff on standard operating procedures and safety protocols.
- Performed data entry tasks, including updating customer information in databases.
- Oversaw compliance with safety regulations and company policies during operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Utilized various software and tools to streamline processes and optimize performance.
- Answered incoming calls and directed them to appropriate departments.
Education
Johnston High
Johnston , RISome College (No Degree) - Criminal Justice
Community College of Rhode Island
Warwick, RISkills
- Staff supervision
- Team coordination
- Operations management
- Compliance monitoring
- Problem solving
Timeline
Manager on Duty
Genesis and Wyoming Railroad
02.2024 - Current
Operations Coordinator
Grafton & Upton Railroad
10.2019 - 02.2024
Johnston High
Some College (No Degree) - Criminal Justice
Community College of Rhode Island