Kyree Smith

• Direct daily operations, ensuring smooth facility performance and customer satisfaction.

• Supervise, coach, and support instructors and lifeguards to maintain high performance.

• Oversee scheduling, staffing coverage, and shift coordination

• Drive enrollment and retention through customer engagement and service excellence.

• Monitor financial goals, track revenue performance, and support marketing initiatives.

• Enforce all safety protocols and respond to incidents in a timely and professional manner.

• Maintain facility standards, cleanliness, and equipment functionality

• Instruct swimmers on proper techniques to safely and successfully swim distances ranging from 5 to 20 feet, including foundational and competitive strokes.

• Initiate and set goals for program based on organization's strategic objectives.
• Created comprehensive community event plans, detailing logistics, activities, and vendor partnerships to ensure successful implementation.
• Ensure data input, tracking and monitoring of scholar and staff attendance daily.
• Evaluated program outcomes and performance against established goals and objectives to inform future program development.
• Facilitated career exploration workshops for scholars to enhance their understanding of various career paths.
• Reviewed resumes and credentials to assess skills, experience, and knowledge relevant to position requirements.

• Provided exceptional customer service, consistently contributing to a positive store experience and customer retention.
• Efficiently managed high-volume order flow during peak hours while maintaining accuracy and quality standards
• Upsold menu items and promotions, enhancing sales and boosting customer engagement.
• Trained new team members on drink preparation and customer service, ensuring adherence to store procedures.
• Executed cash and credit transactions with accuracy, maintaining smooth POS system operations.
• Assisted in opening/closing procedures, including cash reconciliation and store setup
• Maintained a clean, organized, and safe workspace in compliance with health regulations.