Angela Wais
Concord,NC
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
1
1
year of post-secondary education
22
22
years of professional experience
Work History
Personal Shopper
Maple Bear Inc.
Charlotte, NC
12.2018 - Current
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Assisted customers in selecting items that met their individual needs and preferences.
- Listened to customer needs to identify and recommend best products and services.
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Completed pickup and shopping orders for customers within local area.
- Developed relationships with customers to enhance loyalty and repeat business.
- Suggested comparable products to replace out-of-stock items.
- Followed proper procedures when accepting returns or exchanging items for customers.
Professional Cleaner/Trainer Resource Person
Cottage Care
Charlotte, NC
03.2014 - 03.2019
- Delivered thorough cleaning services in residential and commercial properties.
- Utilized eco-friendly cleaning products to maintain health and safety standards.
- Conducted regular inspections to ensure quality standards were consistently met.
- Inspected areas after completion to ensure they met standards of cleanliness set forth by the company.
- Collaborated with team members to streamline cleaning processes and workflows.
- Assisted in training new staff on cleaning techniques and company policy.
- Assisted in training new employees on proper use of cleaning equipment and techniques used in the industry.
Stay at Home Parent
Self employed
Charlotte, NC
03.2006 - 03.2014
- Mentored children in life skills, fostering independence and responsibility.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Provided nurturing and appropriate environment for children of various ages.
- Managed daily household operations and schedules effectively.
- Oversaw budgeting and planning for household expenses and needs.
Administrator
Arbor assisted living center
Oklahoma City, Oklahoma
10.2004 - 05.2005
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Facilitated communication between departments to support project completion and goal achievement.
- Provided general administrative support to staff members.
- Drafted and managed correspondence including emails and memos for senior management, including drafting emails, memos, and reports for senior management.
- Answered incoming calls and responded to customer inquiries.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Performed data entry tasks into computer databases from paper documents.
- Ensured compliance with health and safety regulations within the office environment.
Education
Licensed Massage Therapist - Licensed Massage And Bodywork
Southeastern College
Charlotte, NC 06.2009 - 01.2010
Medical Assistant - Medical Assistant/office Administration
Wright Business School
Oklahoma City, Oklahoma 04.2001 - 01.2002
Skills
- Customer service
- Customer relations
- Delivery logistics
- Shopping management
- Payment processing
- Accurate money handling
- Attention to detail
- Planning and organization
- Time management
- Problem solving
- Delivery procedures
- Flexible schedule
- Self motivation
- Excellent communication
- Training and mentoring
- Delivery procedures
Timeline
Personal Shopper
Maple Bear Inc.
12.2018 - Current
Professional Cleaner/Trainer Resource Person
Cottage Care
03.2014 - 03.2019
Licensed Massage Therapist - Licensed Massage And Bodywork
Southeastern College
06.2009 - 01.2010
Stay at Home Parent
Self employed
03.2006 - 03.2014
Administrator
Arbor assisted living center
10.2004 - 05.2005
Medical Assistant - Medical Assistant/office Administration
Wright Business School
04.2001 - 01.2002