Daniel Wasser
Hebron,KY
Summary
Skilled Customer Returns Processor with 2 years of experience managing product returns for Amazon and their dedicated sellers. Track record of completing tasks with efficiency and thoroughness. Focused on supporting business productivity goals and ensuring high-quality customer service.
Overview
6
6
years of professional experience
Work History
Customer Returns Associate
Amazon
09.2021 - Current
- Inspected returned products for damages.
- Determined return stock for account credit or non-credit.
- Performed inventory of product on returns carts.
- Used distributor and manufacturer websites to process orders and request returns.
Secondary Operator
W.B. Jones Spring CO.
04.2018 - 04.2020
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Performed inspections and routine maintenance on equipment.
- Set up machines to start production cycles and controlled machine settings.
- Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Performed quality checks to identify finish discrepancies.
- Conducted inspection of in-process or finished product.
Lot Technician Lead
Zimmer Motors
08.2017 - 04.2018
- Parked and retrieved cars according to customer needs.
- Followed safety protocols for personal, guest and automobile safety.
- Conducted regular spot checks to verify appropriate and safe parking of all vehicles.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Managed employees on completing their tasks, and took responsibility of their efforts.
- Parked and retrieved vehicles to enhance efficient use of parking space.
- Monitored and secured lot, reporting suspicious activity to management for quick resolution.
Education
Associate of Arts - Business Marketing
Gateway Community And Technical College
Covington, KY05.2023
High School Diploma -
Randall K. Cooper High School
Union, KY06.2017
Skills
- Performance Goals
- Process Transactions
- Basic Repairs
- Production Processes
- Cooperative Attitude
- Providing Feedback
- Active Learning
- Microsoft Office
- Managing Returns
Accomplishments
- Supervised team of 7 staff members at Zimmer Motors.
- Achieved higher efficiency of moving vehicles through effectively helping with recording and monitoring VIN numbers for vehicles on a large board.
Additional Information
- I am a dedicated fisherman in my free time, competing in competitive bass fishing tournaments at a a local and national level.
- I am a hard working, dedicated individual that treats task at hands with upmost diligence, and am willing to work through every solution possible to reach the desired results.
Timeline
Customer Returns Associate
Amazon
09.2021 - Current
Secondary Operator
W.B. Jones Spring CO.
04.2018 - 04.2020
Lot Technician Lead
Zimmer Motors
08.2017 - 04.2018
Associate of Arts - Business Marketing
Gateway Community And Technical College
High School Diploma -
Randall K. Cooper High School