Summary
Overview
Work History
Education
Skills
Timeline
Generic

KeMareau Johnson

Balch Springs,TX

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

3
3
years of professional experience

Work History

Customer Returns Associate

Amazon
10.2021 - 08.2023
  • Inspected returned products for damages.
  • Determined return stock for account credit or non-credit.
  • Used distributor and manufacturer websites to process orders and request returns.
  • Performed inventory of product on returns carts.

Level 2 Security Guard

Allied Universal Security Services
11.2022 - 03.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Curbside Shopper

Tom Thumb Food Stores
05.2020 - 08.2022
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Noted customer special requests, preferences, and favorite products in CRM to enhance service and build brand loyalty.

Sales Associate

DTLR
05.2021 - 12.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.

Technical Support Representative

Teleperformance
02.2021 - 11.2021
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Education

High School Diploma -

David W Carter High School
Dallas, TX
05.2021

Skills

  • Performance Goals
  • Sales Forecasts
  • Client Service
  • Intuit QuickBooks
  • Conflict Resolution Techniques
  • Consultative Sales Approach
  • Handling Materials
  • Customer Feedback
  • Managing Returns
  • Return and Exchange Processing
  • Providing Feedback
  • Team Support

Timeline

Level 2 Security Guard

Allied Universal Security Services
11.2022 - 03.2023

Customer Returns Associate

Amazon
10.2021 - 08.2023

Sales Associate

DTLR
05.2021 - 12.2021

Technical Support Representative

Teleperformance
02.2021 - 11.2021

Curbside Shopper

Tom Thumb Food Stores
05.2020 - 08.2022

High School Diploma -

David W Carter High School

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KeMareau Johnson