Daniel Wheeler
Winchester,KY
Summary
- Self-motivated and determined to ensure quality performance, goals and outcomes
- Customer service driven with strong verbal and written communication abilities
- Trained to provide direct customer care in a service industry
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Pearl Insurance
11.2023 - 02.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Technician
Mosquito Authority
08.2023 - 10.2023
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Delivery Driver
Door Dash
02.2023 - 08.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Customer Service Associate
Amazon WIN/LEX11
07.2017 - 12.2022
- Effectively managed a high-volume of inbound and outbound customer calls
- Answered a constant flow of customer calls with up to [number] calls in queue per minute
- Addressed and resolved customer product complaints empathetically and professionally
- Defused volatile customer situations calmly and courteously.
Picker
Amazon LEX1 Warehouse
06.2014 - 02.2016
- Picked up incoming stock and delivered materials to designated locations.
Cashier / Customer Service Associate
KVAT FOOD CITY
03.2011 - 07.2012
- Assisted customers by providing information and resolving their complaints
- Answered customers' questions in a friendly and effective manner
- Received and processed monetary payments at Point of Sale station
- Maintained, cleaned, and organized checkout areas
- Stocked shelves and marked prices on shelves and items
- Requested information or assistance using paging systems.
Maintenance Worker
Paintsville Independent Schools
06.2010 - 09.2010
- Gathered and emptied trash
- Serviced, cleaned, or supplied restrooms
- Cleaned building floors, swept, mopped, scrubbed, and vacuumed
- Mixed water and detergents or acids in containers to prepare cleaning solutions, according to specifications
- Moved heavy furniture, equipment, or supplies, either manually or by using hand trucks
- Mowed and trimmed lawns and shrubbery, used mowers, hand and power trimmers, and cleared debris from grounds
- Maintained [Number] square feet of facility grounds.
Education
High School Diploma -
Paintsville High School
Paintsville, KY05.2009
No Degree - General Studies
Big Sandy Community And Technical College
Prestonsburg, KYSkills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook and Access database)
- Web Design software- Dream Weaver
- Material handling
- Retail sales
- Hard working and self-motivated
- Account Updating
- Data Entry
Personal Information
Title: Customer Service Associate
Timeline
Customer Service Representative
Pearl Insurance
11.2023 - 02.2024
Technician
Mosquito Authority
08.2023 - 10.2023
Delivery Driver
Door Dash
02.2023 - 08.2023
Customer Service Associate
Amazon WIN/LEX11
07.2017 - 12.2022
Picker
Amazon LEX1 Warehouse
06.2014 - 02.2016
Cashier / Customer Service Associate
KVAT FOOD CITY
03.2011 - 07.2012
Maintenance Worker
Paintsville Independent Schools
06.2010 - 09.2010
High School Diploma -
Paintsville High School
No Degree - General Studies
Big Sandy Community And Technical College
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