Daniel Williams
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
32
32
years of professional experience
Work History
TLE Technician
Walmart
02.2020 - 10.2023
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
Tester
Composite Motors
05.2017 - 01.2020
- Read, interpreted and followed written test instructions and procedures to accurately test products.
- Conducted tests and diagnostic procedures using tools such as analyzers, multimeters, and power supplies.
- Collaborated with personnel to spread good practices, share knowledge and provide tool evaluations and selections support.
- Supported, implemented and helped shape test approach by identifying solutions to recurring issues.
CNA/EMT
Brooksville Healthcare
06.2014 - 04.2017
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
EMT
Med-Fleet
01.2012 - 05.2014
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
EMT
Spring Hill Health And Rehab
02.2010 - 01.2012
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
CNA/EMT
7 Rivers Hospital
01.2004 - 01.2010
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Security Supervisor
Wackenhut Security
06.1991 - 06.1998
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
Education
High School Diploma -
Hillsborough High School
Tampa, FL06.1985
Skills
- Customer Service
- Quality Assurance
- Project Oversight
- Equipment Troubleshooting
- Work Documentation
Timeline
TLE Technician
Walmart
02.2020 - 10.2023
Tester
Composite Motors
05.2017 - 01.2020
CNA/EMT
Brooksville Healthcare
06.2014 - 04.2017
EMT
Med-Fleet
01.2012 - 05.2014
EMT
Spring Hill Health And Rehab
02.2010 - 01.2012
CNA/EMT
7 Rivers Hospital
01.2004 - 01.2010
Security Supervisor
Wackenhut Security
06.1991 - 06.1998
High School Diploma -
Hillsborough High School