Summary
Overview
Work History
Education
Skills
Timeline
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Daniel W. Nugent

Orlando,FL

Summary

Customer oriented team member who strives to deliver excellent customer service, seeking a Front Desk Clerk position. Friendly, hardworking and reliable worker who addresses guests' needs and provides assistance, so guests can have the best possible experience.

Overview

12
12
years of professional experience

Work History

Park Area Ambassador

Sea World
11.2024 - 12.2024
  • Maintains cleanliness throughout the park by conducting various requirements
  • Ensures excellent customer service by responding to guests needs
  • Assisted team with operational policies and procedures to drive services.
  • Seasonal/temporary position

Houseman

Holiday Inn and Suites Across from Universal
02.2024 - 10.2024
  • Assist room attendants to maintain guest rooms and common areas
  • Cleans designated areas such as lobby, public areas, guest rooms
  • Collects trash throughout the hotel, including room attendant carts, vending areas
  • Delivers guest requests, ex.housekeeping supplies, linens, cribs, in a timely manner
  • Inspects areas to ensure cleanliness standards have been met

Front Desk Agent

TownePlace Suites by Marriott
10.2023 - 01.2024
  • Organize, confirm and process guest check-ins and check-outs
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Orient guests to guest rooms, property, and hotel services
  • Provide walking and driving directions and info about local interests and destinations

Customer Service Counter Rep

United Airlines
10.2021 - 01.2024
  • Provide travelers with positive customer service during the check in process for domestic and international flights
  • Process baggage, print boarding passes
  • Assist travelers with mobility issues or special needs
  • Organize lines in lobby and assist customers using kiosks for checkin

Warehouse Package Loader

United Parcel Service (UPS)
08.2020 - 10.2023
  • Sort packages to specific truck load
  • Scan packages to confirm package arrival and condition
  • Lift, lower, slide and load packages to make a stable ‘wall’ for transport

Lot Attendant

Goldstein Chrysler Jeep Dodge Ram
08.2018 - 03.2020
  • Run customer cars through car wash; checks cars for damage
  • Prep and transport cars between dealerships
  • Work with multiple departments to complete tasks

Hospitality Intern

Saratoga Casino Hotel
09.2018 - 12.2018
  • Collected cards and tickets from players
  • Computed and verified info at Player's Club desk
  • Responded to customer requests efficiently and with knowledgeable assistance
  • Maintained casino floor by removing safety hazards, soiled items and trash

Line Attendant

Hoffman Car Wash
11.2012 - 08.2018
  • Auto detailing and cleaning, to meet customer expectations

Education

Associate of Applied Science - Hospitality And Tourism Management

Schenectady County Community College
Schenectady
05-2019

Skills

  • Guest services
  • Listening skills
  • Customer service
  • FOSSE experience
  • Teamwork and collaboration
  • Airline ticketing and reservation software
  • Registration processing
  • Safety and security procedures
  • Concierge services providing property and area info
  • Player's Club computer desk & screening equipment

Timeline

Park Area Ambassador

Sea World
11.2024 - 12.2024

Houseman

Holiday Inn and Suites Across from Universal
02.2024 - 10.2024

Front Desk Agent

TownePlace Suites by Marriott
10.2023 - 01.2024

Customer Service Counter Rep

United Airlines
10.2021 - 01.2024

Warehouse Package Loader

United Parcel Service (UPS)
08.2020 - 10.2023

Hospitality Intern

Saratoga Casino Hotel
09.2018 - 12.2018

Lot Attendant

Goldstein Chrysler Jeep Dodge Ram
08.2018 - 03.2020

Line Attendant

Hoffman Car Wash
11.2012 - 08.2018

Associate of Applied Science - Hospitality And Tourism Management

Schenectady County Community College

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Daniel W. Nugent