Daniel Wright
Conroe,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
General Manager
Burger King
Cincinnati, OH
02.2020 - 04.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations. Of over 25 employees.
Client Advisor
The BMW Store
Cincinnati, OH
02.2019 - 01.2020
- Reliable and punctual and able to handle fast-paced work
- Proven willingness to take on any task to support the team and help the business succeed
- Offer dependability and strong work ethic
- Investment tracking Client relations Quality assurance
- Decision making Time management Detail oriented, Maintained customer satisfaction, quickly resolving issues and offering expert assistance
- Promoted products effectively by staying on top of offerings and prices
- Recommended merchandise to suit customer budget and preferences
- Greeted customers and asked open-ended questions to assess needs
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
General Manager
Midas
Cincinnati, Ohio
01.2017 - 01.2019
- Achieved revenue and profit targets through solid promotional and budget control strategies
- Guaranteed top-notch service standards and memorable customer experiences for every guest
- Maintained optimal employee coverage for business needs with well-prepared team schedules
- Monitored repair progress and contacted customers regarding delays or cost increases
- Developed competitive price estimates detailing labor and parts requirements
- Trained and mentored technicians to deliver superior service with focus on quality and safety.
Sales Associate
Kings Volkswagen
Cincinnati, OH
04.2011 - 12.2016
- Overcame customer objections using powerful product demonstrations
- Captured consistent customer sales with friendly, knowledgeable support
- Developed solid relationships with staff, customers, and vendors
- Stayed busy during slow work periods, frequently handling lease returns and service customer's
- Helped customers navigate store, complete sales
- Created memorable customer experiences by offering personalized sales support
- Master Certified Accomplished year to date C.S.I .Year to date 99.8
Skills
- Client Service
- Energy and Physical Stamina
- Building Customer Relationships and Loyalty
- Client Retention
- Merchandise Receiving and Handling
- Customer Service and Assistance
- Strong Communication and Interpersonal Skills
Timeline
General Manager
Burger King
02.2020 - 04.2022
Client Advisor
The BMW Store
02.2019 - 01.2020
General Manager
Midas
01.2017 - 01.2019
Sales Associate
Kings Volkswagen
04.2011 - 12.2016
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