DANIEL ZAMORA
Crystal Lake,IL
Summary
Proven Manager at McDonald's, adept in customer service and team leadership, excelled in elevating employee engagement and customer satisfaction. Skilled in conflict resolution and time management, fostering a collaborative culture and achieving tasks efficiently. Demonstrated success in enhancing service quality and resolving disputes, contributing to a positive and productive workplace.
Overview
3
3
years of professional experience
Work History
Manager
McDonald's
04.2022 - 01.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
High School Diploma -
Patria
Veracruz MexicoSkills
- Customer service
- Team leadership
- Time management
- Goal setting
- Decision-making
- Shift scheduling
- Conflict resolution
Timeline
Manager
McDonald's
04.2022 - 01.2025
High School Diploma -
Patria
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