Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Daniel Zapata

El Paso,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Circle K
09.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Labor Worker

Redcap
05.2021 - 01.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Performed general housekeeping and cleaning tasks.

Customer Service Representative

Luciano's Restaurant
06.2019 - 11.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.

Cooker Operator

McDonald's
03.2018 - 05.2018
  • Broke down, cleaned, and sanitized work stations at end of shift.
  • Discarded expired food items and disposed of waste for hygienic food preparation environments.
  • Prepared and built food items according to standardized recipes and directions.
  • Adhered to company safety policies and procedures for proper food safety and sanitation.

Education

High School Diploma -

Thomas Jefferson High School
El Paso, TX
06.2022

Skills

  • Credit Card Payment Processing
  • Staff Training
  • Stocking and Replenishing
  • Retail Sales Customer Service
  • Refund Processing
  • Problem-Solving Ability
  • Managing Multiple Tasks
  • Closing Sales
  • Money Handling Abilities
  • Store Maintenance
  • Customer Service
  • Stock Management
  • Active Listening

Timeline

Customer Service Representative

Circle K
09.2023 - Current

Labor Worker

Redcap
05.2021 - 01.2022

Customer Service Representative

Luciano's Restaurant
06.2019 - 11.2019

Cooker Operator

McDonald's
03.2018 - 05.2018

High School Diploma -

Thomas Jefferson High School
Daniel Zapata