Daniel Zhukov
Denver,CO
Summary
Experienced travel industry expert bringing 4+ years of quality performance in VIP clientele support roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Signature Aviation
03.2023 - Current
- Sustainability of Base and Customer Facing Areas, Inventory and Ordering of Supplies and Amenities
- Supervision of Reps, Task Delegation, On the Job Training and Assistance with Ramp Operations
- Step-In to Resolve Customer's Problems Efficiently and Provide a Safe and Healthy Solution
- Ensure Transportation for Pilots and Passengers is Provided To / From the Airport Terminal
- Quality Base Visits Project Ambassador / Contributor, Overhaul of Hospitality Provided
- Coordinate All Service Requests with Team Members, and Deliver in Timely Manner
- Advanced POS, Invoicing, Credits / Re-Bills, and Assisting the Base Accountant
- AirInc Radio, Ground Radio, Phone Calls and Face-to-Face Communication
- Ensure Security of Base with Regular Badge and Door Check Procedures
- Detect and Report Hazards on the Ramp, in Hangars, and All Buildings
- Schedule and Prepare for All VIP Movements with Secret Service
- Update our Information Display System for Current Operations
- Log Safety Observations and All Aircraft Tow Movements.
Senior Flight Coordinator
International Jet Aviation Services
12.2020 - 02.2023
- Crew Logistics, Scheduling, Trip Assignment, FBO Contact and Handling for All Aircraft
- Planning Out Passenger Accommodations and Client Services with a CRM Database
- Help Oversee Team and Operations, Training and Developing Flight Coordinators
- Coverage of Day and Night Shifts / In-Office and Remote Work Experiences.
Pilot Resources Manager
International Jet Aviation Services
02.2020 - 02.2023
- Monitor Crew Schedule for Accuracy and Detail, Making Adjustments to Ensure Logistics and Fairness
- Lead and Supervise the Projects within the Office of the Chief Pilot, Conduct Interviews and Training.
Hangar Operations
International Jet Aviation Services
02.2020 - 03.2021
- Operating Arrivals and Departures on a Busy Ramp, Various Times and Weather
- Baggage Loading and Handling, Assisting Flight Crews and Passengers
- Aircraft Towing and Wingwalking, Safety and Hazmat Knowledge.
Education
High School Diploma -
Cherry Creek HS + Cherry Creek Innovation Campus
Bachelor's Degree, Global Management -
Arizona State University Online
Skills
- Policy Enforcement
- Workflow Management
- Team Development
- Schedule Coordination
- Decision-Making
- Customer Relationship Management (CRM)
- Cross-Functional Collaboration
Certification
FAA - Private Pilot with Instrument Rating
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
Customer Service Supervisor
Signature Aviation
03.2023 - Current
Senior Flight Coordinator
International Jet Aviation Services
12.2020 - 02.2023
Pilot Resources Manager
International Jet Aviation Services
02.2020 - 02.2023
Hangar Operations
International Jet Aviation Services
02.2020 - 03.2021
High School Diploma -
Cherry Creek HS + Cherry Creek Innovation Campus
Bachelor's Degree, Global Management -
Arizona State University Online