DANIELA AGUDELO
CUSTOMER SERVICE
Tampa,FL
Summary
Dedicated customer service professional with strong verbal and written communication skills. Ready to apply analytical and problem-solving skills to help teams resolve customer complaints and foster long-term customer relationships. Confidently adjusts to changing situations and works well under pressure.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
CUSTOMER SERVICE
LEGENDARY HOLDING CLUB
BOGOTA, COLOMBIA
06.2018 - 04.2021
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Customer Service Representative
CONTINENTAL VOYAGE
BOGOTA, COLOMBIA
02.2017 - 03.2018
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
TOMAS CIPRIANO DE MOSQUERA
BOGOTA, COLOMBIA 01.2013 - 11.2013
Skills
Excellent verbal and written communication skills
Proficient in problem-solving and conflict resolution
Strong interpersonal and customer relationship management abilities
Detail-oriented with excellent organizational skills
Timeline
CUSTOMER SERVICE
LEGENDARY HOLDING CLUB
06.2018 - 04.2021
Customer Service Representative
CONTINENTAL VOYAGE
02.2017 - 03.2018
High School Diploma -
TOMAS CIPRIANO DE MOSQUERA
01.2013 - 11.2013