Daniela Aguirre
Rochester,NY
Summary
Professional emergency communication specialist with extensive experience in high-stakes environments. Proven track record of ensuring rapid and accurate dispatch of emergency services, maintaining clear communication, and adapting to evolving scenarios seamlessly. Reliable team player with strong crisis management skills and commitment to customers safety.
Overview
6
6
years of professional experience
Work History
Emergency Dispatcher
ADT Security
03.2024 - Current
- Improved response times by prioritizing and efficiently managing emergency calls.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Optimized productivity to improve on-time emergency response and life support.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Gourmet Glatt
04.2019 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Some College (No Degree) - Business Administration And Management
Nassau Community College
Garden City, NYSkills
- Customer service
- Situational awareness
- NCIC database
- Employee supervision
- Information documentation
- Multitasker
- Customer relations
- Problem resolution
- Written and oral communication
- Time management
- Decision-making
Languages
Spanish
Native or Bilingual
Timeline
Emergency Dispatcher
ADT Security
03.2024 - Current
Customer Service Representative
Gourmet Glatt
04.2019 - 12.2023
Some College (No Degree) - Business Administration And Management
Nassau Community College
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