Daniela Ahumada
Oakley,CA
Summary
Administrative team member with strong knowledge of medical standards compliance and operational procedures. Proven ability to support customer service through clear communication and organized workflow. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
Work History
Veterinary Receptionist
Oakley Veterinary Medical Center
Oakley, CA
06.2024 - Current
- Welcomed clients and completed the check-in process to support a warm, professional front desk experience.
- Answered calls and resolved client questions about services, pricing, and availability.
- Managed high call volume by prioritizing urgent requests and staying professional.
- Set veterinarian appointments and kept the schedule organized.
- Scheduled follow-up visits for patients needing continued care.
- Supported patient check-ins by collecting medical history and required paperwork.
- Communicated test results and treatment instructions to pet owners.
- Shared preventive care guidance on vaccinations, flea control, and dental care.
- Processed service payments accurately and efficiently, enhancing client transaction experience.
- Kept reception area clean and ready for clients and pets.
- Handled client concerns with calm, professional communication.
- Resolved client concerns with professionalism and empathy, ensuring a supportive environment.
- Worked with veterinary technicians to keep patient flow moving smoothly.
- Coordinated exam room flow with doctors and technicians.
- Collected patient information and updated medical records accurately.
- Updated client files and maintained accurate database records.
- Supported electronic medical records rollout, improving record accuracy and efficiency.
- Provided office support by filing records and tracking supply levels.
- Answered phone calls and routed client questions to proper staff.
- Coordinated prescription refills between veterinarians and pharmacies, ensuring timely access to medications for pets. between veterinarians, pharmacies, and pet owners.
- Explained post-operative care instructions to pet owners after surgeries or procedures.
- Alerted veterinarians quickly about urgent cases needing immediate attention.
- Delivered compassionate client support during difficult situations.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
Certified Medical Assistant
OConnor Medical Group
Pinole, CA
10.2022 - 06.2024
- Maintained accurate medical records by documenting patient information, test results, and treatment plans
- Administered vaccinations per immunization schedules, ensuring compliance with record-keeping standards
- Performed basic laboratory tests such as urinalysis, and EKGs with precision and adherence to safety protocols
- Conducted pre-visit screenings to gather relevant patient information and ensure accurate documentation for healthcare providers
- Coordinated specialist referrals and diagnostic facility appointments to support patient care continuity
- Managed patient scheduling to optimize appointment flow and enhance patient access to care
- Trained new medical assistants on clinical procedures, office protocols, and HIPAA compliance
- Maintained strict confidentiality when handling sensitive patient information per HIPAA regulations
- Managed inventory of medical supplies and equipment to ensure availability for daily operations
- Assisted in the coordination of diagnostic tests, including scheduling appointments and communicating results to patients
Cashier/Customer Service
Safeway
Hercules, CA
01.2021 - 10.2022
- Provided exceptional customer service at the front desk, ensuring client satisfaction and positive experiences.
- Resolved customer inquiries effectively through strong problem-solving skills, enhancing overall service quality.
- Processing Sales Transactions
- Providing Assistance to Team Members
- Guided team members during collaborative efforts, fostering teamwork and achieving common goals.
Medical Assistant Internship
Epic Care
Pleasant Hill, CA
03.2022 - 04.2022
- Assisted medical professionals in providing patient care, including taking vital signs, recording medical histories, and preparing examination rooms
- Greeted patients upon arrival; verified personal/insurance information accurately before appointments
- Addressed patient inquiries and concerns promptly, fostering a welcoming environment and improving patient satisfaction
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality of patient information at all times
- Managed inventory of medical supplies and equipment; ensured timely restocking to support uninterrupted patient care
- Aided in implementing electronic health record systems, enhancing accuracy and accessibility of patient information
- Maintained cleanliness/orderliness of examination rooms, ensuring proper disposal of biohazardous waste
Education
Medical Assisting (Trade school) -
Carrington College California
Pleasant Hill, CA04-2022
High School Diploma -
Atwater High School
Atwater, CA08-2020
Skills
- Veterinary scheduling
- Medical scheduling
- Patient care
- Medical records
- Medical documentation
- Prescription management
- Medication management
- Insurance verification
- Appointment coordination
- Patient intake
- Front desk operations
- Front desk management
- Administrative experience
- Time management
- Organizational skills
- Attention to detail
- Multitasking skills
- Computer skills
- Computer operation
- Electronic records
- Healthcare collaboration
- Collaboration
- Communication skills
- Verbal communication
- Written communication
- Phone communication
- Customer service
- Customer engagement
- Building relationships
- Payment processing
- Record management
- Confidentiality
- Compassionate care
- Emergency response coordination
- Vital signs
- Reminder calls
- Healthcare collaboration
- Client management
- Prioritization
- Reminder calls
- Client management
- Medical documentation
- Emergency response coordination
Timeline
Veterinary Receptionist
Oakley Veterinary Medical Center
06.2024 - Current
Certified Medical Assistant
OConnor Medical Group
10.2022 - 06.2024
Medical Assistant Internship
Epic Care
03.2022 - 04.2022
Cashier/Customer Service
Safeway
01.2021 - 10.2022
Medical Assisting (Trade school) -
Carrington College California
High School Diploma -
Atwater High School