HANNAH K. HOUGH

• Greet clients and their pets professionally and compassionately.

• Answer phones, provide information, and schedule appointments.

• Check clients in and out, process payments, and prepare invoices.

• Maintain accurate client and patient records.

• Communicate with veterinarians, technicians, and clients.

• Coordinate surgeries, diagnostics, boarding, grooming, and medication refills.

• Provide daily care for animals, feeding, cleaning, and sanitizing environments.
• Safely handle animals to ensure their wellbeing.
• Follow established guidelines and routines to support customer requests.

• Manage employees by providing guidance and setting team goals, as well as training and supervising new staff members.
• Monitor sales performance, and implement ways to increase the store’s key performance indicators.
• Oversee shipments of product by placing orders, unpacking deliveries, and stocking the store.
• Communicate with customers to meet their needs.

• Took accurate food and drink orders on POS systems.
• Served food and drinks in a timely manner.
• Bussed tables, and reset sections.
• Ensured the dining area, as well as the food and beverage stations, remained clean and organized.

• Prepared and served food and beverages.
• Operated POS systems.
• Managed inventory and maintained cleanliness standards.
• Assisted in setting up for special events and activities.

• Supervised children to ensure a safe environment.
• Prepared and served food and beverages.
• Lead interactive games and hosted birthday parties.
• Assisted in planning special events and activities.