Daniela Ardon
Humble,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Qatar Airways
Houston, TX
08.2023 - Current
- Assisted passengers with reservations, ticketing and adjustments to itinerary.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Kept passengers informed by announcing important information about itineraries, flights and luggage.
- Communicated effectively with other departments including maintenance staff, cargo handlers.
- Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
- Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
Server
OGGI
Miami, FL
06.2021 - 06.2023
- Provided exceptional service to high volume of daily customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Home Health Aide
Home Care Plus
Doral, FL
08.2020 - 06.2023
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with bathing, dressing and incontinence care.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped client with medication self-administration.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Front Desk Agent
Hilton Garden Inn Hotel
San Marcos, TX
02.2017 - 07.2024
- Answered phones, responded to inquiries, and took messages.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Processed payments accurately and efficiently.
- Provided information about hotel amenities, services, and local attractions.
Education
High School Diploma -
San Marcos High School
San Marcos, TX05-2017
Skills
- Computer Skills
- Emergency Procedures
- Airline Policies
- Behavioral Management
- Medication Administration
- First Aid and Safety
- Strong organization
Certification
- CHHA - Certified Home Health Aide
Languages
English
Proficient
C2
Spanish
Proficient
C2
Timeline
Passenger Service Agent
Qatar Airways
08.2023 - Current
Server
OGGI
06.2021 - 06.2023
Home Health Aide
Home Care Plus
08.2020 - 06.2023
Front Desk Agent
Hilton Garden Inn Hotel
02.2017 - 07.2024
High School Diploma -
San Marcos High School