Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Daniela Barbosa

Providence,RI

Summary

Capable to multi-task while working in a group or independently. Ability to work under pressure while maintaining time management and having a positive attitude to finish a task. Able to translate multi-languages such as Portuguese, Spanish, and Creole (Verdean), fluently can speak Creole and Portuguese.

Overview

11
11
years of professional experience

Work History

Resident Concierge

Halstead Providence
Providence, RI
03.2023 - Current
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor
  • Organized packages received by mail or courier on behalf of guests while ensuring they are properly stored in the package room
  • Ensured compliance with safety regulations within the workplace by following established guidelines
  • Directed incoming calls and messages to appropriate staff or residents

Sales Associate

Coach
Wrentham, MA
04.2022 - Current
  • Sold an average of $2,500+ in sales of Coach's items each day to meet team's sale goal for the day
  • Sent daily reminders to personal clients of sales or birthday wishes to build professional relationship with them
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

Front Desk Lead, Key Holder, Retail Coordinator

Massage Envy
03.2019 - 04.2022
  • Check in and out 30+ clients for gratuity or payments for the service that was performed
  • Clock in and out 15+ therapists/estheticians every shift
  • Persuade new clients to sign up for Wellness program (membership) to succeed in sales' goals
  • Answered customer telephone calls promptly and appropriately handled needs
  • Call clients with suspended accounts to update their card on file to assure their account remains active.

Concession Attendant

Providence Place Cinema and IMAX
11.2016 - 02.2018
  • Handle over 200 customers' orders each day in fast-paced environment resulting in efficient ticketing, liquor, and food sale
  • Manage opening and closing of concession stand assuring that it's ready for shift.

Project Analyst / Administrative Assistant Intern

Citizens Bank
07.2017 - 01.2018
  • Scheduled weekly meetings, working on agendas, and taking meeting minutes which resulted in meeting expectations
  • Coordinated monthly employee appreciation events which consists of about 300 + colleagues to improve employees' engagement
  • Updated 2,000 employees' information to Planview in perfect time completion
  • Called external vendors on repair and maintenance of office machines
  • Ordered office supplies through Oracle for team which resulted in satisfaction people's needs.

Lead Team Member

Kentucky Fried
07.2013 - 11.2016
  • Covered drive through orders or main cash register while ensuring all restaurant's orders are being processed
  • Acted as supervisor when management leader was Absent.

Education

Certificate, Business Operation -

Year Up
Providence, RI
01.2018

Some College (No Degree) - Dental Hygiene

Community College of Rhode Island
Lincoln, RI

High School Diploma -

Charles E. Shea High School
Pawtucket, RI

Skills

  • Microsoft Software
  • Planview (Data Entry)
  • Meevo
  • Oracle
  • Bilingual
  • Excellent Verbal Communication
  • Multi-line phone proficiency
  • Customer Support

Awards

  • Employee of the Month at Coach: 06/2022
  • REACH Grant Program from Kentucky Fried Chicken: 08/2016
  • Year Up Perfect Points & Attendance at Year Up: 04/2017 and 06/2017
  • Power to Circle Poetry Contest: 04/2016
  • Shining Star (Employee of the Month at Massage Envy): 03/2019

Timeline

Resident Concierge

Halstead Providence
03.2023 - Current

Sales Associate

Coach
04.2022 - Current

Front Desk Lead, Key Holder, Retail Coordinator

Massage Envy
03.2019 - 04.2022

Project Analyst / Administrative Assistant Intern

Citizens Bank
07.2017 - 01.2018

Concession Attendant

Providence Place Cinema and IMAX
11.2016 - 02.2018

Lead Team Member

Kentucky Fried
07.2013 - 11.2016

Certificate, Business Operation -

Year Up

Some College (No Degree) - Dental Hygiene

Community College of Rhode Island

High School Diploma -

Charles E. Shea High School
Daniela Barbosa