Daniela Barbosa
Providence,RI
Summary
Capable to multi-task while working in a group or independently. Ability to work under pressure while maintaining time management and having a positive attitude to finish a task. Able to translate multi-languages such as Portuguese, Spanish, and Creole (Verdean), fluently can speak Creole and Portuguese.
Overview
11
11
years of professional experience
Work History
Resident Concierge
Halstead Providence
Providence, RI
03.2023 - Current
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly stored in the package room
- Ensured compliance with safety regulations within the workplace by following established guidelines
- Directed incoming calls and messages to appropriate staff or residents
Sales Associate
Coach
Wrentham, MA
04.2022 - Current
- Sold an average of $2,500+ in sales of Coach's items each day to meet team's sale goal for the day
- Sent daily reminders to personal clients of sales or birthday wishes to build professional relationship with them
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Front Desk Lead, Key Holder, Retail Coordinator
Massage Envy
03.2019 - 04.2022
- Check in and out 30+ clients for gratuity or payments for the service that was performed
- Clock in and out 15+ therapists/estheticians every shift
- Persuade new clients to sign up for Wellness program (membership) to succeed in sales' goals
- Answered customer telephone calls promptly and appropriately handled needs
- Call clients with suspended accounts to update their card on file to assure their account remains active.
Concession Attendant
Providence Place Cinema and IMAX
11.2016 - 02.2018
- Handle over 200 customers' orders each day in fast-paced environment resulting in efficient ticketing, liquor, and food sale
- Manage opening and closing of concession stand assuring that it's ready for shift.
Project Analyst / Administrative Assistant Intern
Citizens Bank
07.2017 - 01.2018
- Scheduled weekly meetings, working on agendas, and taking meeting minutes which resulted in meeting expectations
- Coordinated monthly employee appreciation events which consists of about 300 + colleagues to improve employees' engagement
- Updated 2,000 employees' information to Planview in perfect time completion
- Called external vendors on repair and maintenance of office machines
- Ordered office supplies through Oracle for team which resulted in satisfaction people's needs.
Lead Team Member
Kentucky Fried
07.2013 - 11.2016
- Covered drive through orders or main cash register while ensuring all restaurant's orders are being processed
- Acted as supervisor when management leader was Absent.
Education
Certificate, Business Operation -
Year Up
Providence, RI01.2018
Some College (No Degree) - Dental Hygiene
Community College of Rhode Island
Lincoln, RIHigh School Diploma -
Charles E. Shea High School
Pawtucket, RISkills
- Microsoft Software
- Planview (Data Entry)
- Meevo
- Oracle
- Bilingual
- Excellent Verbal Communication
- Multi-line phone proficiency
- Customer Support
Awards
- Employee of the Month at Coach: 06/2022
- REACH Grant Program from Kentucky Fried Chicken: 08/2016
- Year Up Perfect Points & Attendance at Year Up: 04/2017 and 06/2017
- Power to Circle Poetry Contest: 04/2016
- Shining Star (Employee of the Month at Massage Envy): 03/2019
Timeline
Resident Concierge
Halstead Providence
03.2023 - Current
Sales Associate
Coach
04.2022 - Current
Front Desk Lead, Key Holder, Retail Coordinator
Massage Envy
03.2019 - 04.2022
Project Analyst / Administrative Assistant Intern
Citizens Bank
07.2017 - 01.2018
Concession Attendant
Providence Place Cinema and IMAX
11.2016 - 02.2018
Lead Team Member
Kentucky Fried
07.2013 - 11.2016
Certificate, Business Operation -
Year Up
Some College (No Degree) - Dental Hygiene
Community College of Rhode Island
High School Diploma -
Charles E. Shea High School