Daniela Blendea
Business Banking Specialist
Oregon City,OR
Summary
Objective: To influence Wells Fargo’s success by embracing my competitive nature, spreading my passion for ongoing growth, incenting and developing peers, and streamlining processes.
Capable Relationship Manager experienced in developing customized solutions to meet wide-ranging customer needs. Strong collaborator and active listener with excellent verbal and written communication skills. Offering 14-year track record of success in mortgage and business banking
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work History
Business Banking Relationship Associate, Relationship Associate
Wells Fargo
01.2009 - 11.2020
- 3 years supporting a complex portfolio of business banking clients in Middle Market Banking (Commercial Banking).
- 5 years in Mortgage Foreclosure Mediation, working directly with Wells Fargo home mortgage clients, foreclosure attorneys, and underwriting partners to find foreclosure alternatives or meet regulatory requirements that would allow us to proceed with foreclosures.
- 4 years in Home Equity with a goal of finding loan adjustment opportunities during a major economic crisis and destabilized housing market.
- I proactively handled customer issues, assessed ongoing needs, and facilitated implementation of additional services.
- My roles have required effective time management, workload prioritization, successful handling of diverse portfolios, performing quality audits and exceeding regulatory requirements.
Collections Manager
Cingular Wireless
01.2001 - 01.2008
- I started in a front-line customer service role, moved into the escalations department, and was promoted within a year to Collections Manager.
- I supported a team of 24 collections agents in navigating systems, making decisions, de-escalating techniques, increasing productivity and managing performance.
- Along with the day-to-day support of my team I worked closely with my peer group to handle escalated calls, perform quality audits, and to determine performance goals for increased business results.
- I also partnered with human resource and participated in the recruiting, interviewing, hiring, and separating process. Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
Education
Bachelor of Arts - Business
Portland State University
Portland, OR 09.2015 - 06.2023
Skills
Relationship building and management
undefinedTimeline
Bachelor of Arts - Business
Portland State University
09.2015 - 06.2023
Business Banking Relationship Associate, Relationship Associate
Wells Fargo
01.2009 - 11.2020
Collections Manager
Cingular Wireless
01.2001 - 01.2008
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