Daniela Califano
San Pedro,CA
Summary
Dynamic and dedicated professional with extensive experience at Elks Lodge 1748, excelling in customer service and teamwork. Proven ability to resolve issues swiftly and enhance guest satisfaction. Skilled in data entry and cross-functional collaboration, consistently supporting team efficiency and maintaining high service standards.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Elks Lodge 1748
08.2023 - 09.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Collected payments, processed transactions and updated relevant records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Food Runner
Elks Lodge 1748
08.2023 - 09.2024
- Greeted customers and provided outstanding customer service.
- Assisted wait staff with timely food delivery and guest requests.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Assisted with bussing tables and cleaning up spills.
- Engaged in suggestive selling and other sales techniques.
Hostess
Elks Lodge 1748
08.2023 - 09.2024
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Backed up servers by checking on tables and retrieving items for guests.
- Completed daily side work and opening and closing duties without fail.
Education
Bachelor of Science - Biology
University of California, Los Angeles
Los Angeles, CA06-2028
High School Diploma -
San Pedro High School
San Pedro, CA06-2024
Skills
- Teamwork
- Cross-functional collaboration
- Time management
- Attention to detail
- Customer service
- Adaptability
- Leadership
Timeline
Front Desk Receptionist
Elks Lodge 1748
08.2023 - 09.2024
Food Runner
Elks Lodge 1748
08.2023 - 09.2024
Hostess
Elks Lodge 1748
08.2023 - 09.2024
Bachelor of Science - Biology
University of California, Los Angeles
High School Diploma -
San Pedro High School
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