Daniela Canelas
Conroe,Texas
Summary
Energetic and reliable with high attention to detail and strong command of food preparation safety. Expertly supports servers through high-volume shifts and caters to guest needs. Frequently commended for reliability and initiative. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
To-Go Specialist
Toasted Yolk
New Caney, TX
11.2023 - Current
- Greeted customers in a friendly manner and took orders for to-go items.
- Provided menu information and answered questions about ingredients or preparation methods of food items.
- Operated cash register, collected payment from customers and provided change when necessary.
- Prepared special orders according to customer requests while maintaining high standards of quality assurance.
- Verified accuracy of all orders before packing them into bags or containers for take-out.
- Maintained cleanliness of the restaurant by wiping tables, sweeping floors, cleaning windows, counters and other surfaces as needed.
- Performed opening duties including setting up workstations with required supplies and equipment.
Host
Local Table
The Woodlands, TX
07.2023 - 10.2024
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
To-Go Specialist
The Toasted Yolk
08.2022 - 07.2023
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Developed and managed relationships with key clients and partners to drive growth.
Floor Employee
Popeyes Chicken
10.2021 - 07.2022
- Delegated tasks to employees to enhance productivity and workflow.
- Assisted supervisor with feedback for employee performance evaluations.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
- Upheld proper visual merchandising standards on retail floor and windows.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Oak Ridge High School
Conroe, TX05.2023
Skills
- Train Employees
- Loyalty Building
- Interpretation and Translation Services
- Spanish Interpreting
- Hospitality Service Expertise
- Food Preparation
- Food Handling
- Sanitation Standards
- Quick Learner
- Menu Knowledge
- Phone Etiquette
- Detail Oriented
- Order Accuracy
- Customer Service
Certification
- Certified Food Handler, ServSafe
- Certified Manager, Servsafe
- TABC Liscence
Languages
English
Professional
Spanish
Professional
Timeline
To-Go Specialist
Toasted Yolk
11.2023 - Current
Host
Local Table
07.2023 - 10.2024
To-Go Specialist
The Toasted Yolk
08.2022 - 07.2023
Floor Employee
Popeyes Chicken
10.2021 - 07.2022
High School Diploma -
Oak Ridge High School