DANIELA CASTRO
Helotes
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Customer-focused professional with 4 years of experience as a server, skilled in delivering excellent service, handling cash and card transactions, and resolving customer concerns in fast-paced environments. Strong communication, attention to detail, and interpersonal skills with the ability to manage multiple tasks efficiently and accurately.
Overview
4
4
years of professional experience
Work History
Server
Haywire
San Antonio
11.2024 - Current
- Resolved customer service issues promptly and courteously.
- Provided customer service assistance when required.
- Provided excellent customer service throughout each shift.
- Took orders from customers accurately and in a timely manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Server
Chessecake Factory
San Antonio
05.2021 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Nursing -
Northwest Vista College
San Antonio, TXSkills
- Guest Engagement
- High-Volume Dining
- Dining Customer Service
- Menu Knowledge
- Customer service
- Menu Memorization
- POS Operation
- Effective communication
- Sales techniques
- Positive and professional
- Multitasking and organization
Timeline
Server
Haywire
11.2024 - Current
Server
Chessecake Factory
05.2021 - Current
Nursing -
Northwest Vista College