Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniela Chavez

Lawrenceville,GA

Summary

Achieved consistent sales growth at The Home Depot Inc by leveraging advanced data analysis and critical thinking, surpassing quarterly targets. Excelled in high-stress customer service roles, enhancing client loyalty through empathetic engagement and problem-solving abilities. Demonstrated exceptional multitasking and active listening skills as a waitress, ensuring high service standards.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

The Home Depot Inc
Suwanee, GA
12.2023 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Pro Sales Associate

The Home Depot Inc
Suwanee, GA
05.2021 - 11.2023
  • Optimized territory coverage by utilizing advanced data analysis tools to prioritize high-potential leads, maximizing efficiency in prospecting efforts.
  • Exceeded quarterly sales targets consistently by implementing innovative sales strategies and techniques.
  • Enhanced client retention rates through personalized follow-up communications and relationship-building initiatives.

Waitress

Marisquería El Pacífico
Lawrenceville, GA
04.2020 - 04.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Education

Highschool Diploma -

Collins Hill High School
Suwanee, GA

Associate Of Business Administration - Business Administration

Interactive College of Technology
Atlanta, GA

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

The Home Depot Inc
12.2023 - 06.2024

Pro Sales Associate

The Home Depot Inc
05.2021 - 11.2023

Waitress

Marisquería El Pacífico
04.2020 - 04.2021

Highschool Diploma -

Collins Hill High School

Associate Of Business Administration - Business Administration

Interactive College of Technology
Daniela Chavez