Daniel A. Collins
Lee,MA
Summary
Dynamic professional with extensive experience as a Case Manager at The Brien Center, excelling in client advocacy and crisis intervention. Proven track record in developing effective case management plans that enhance client outcomes. Skilled in conflict resolution and HIPAA compliance, fostering a supportive environment for clients and staff alike. Utilizing evidence based practices such as Contingency Management and Motivational Interviewing.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Case Manager
The Brien Center
08.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions. Utilizing Contingency Management and Motivational Interviewing techniques.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Comedian
Self
01.2017 - 05.2024
- Tailored material to cater to specific event requirements, ensuring client satisfaction and repeat bookings.
- Created a comedy empire in Miami.
- Developed unique comedic routines for diverse venues, resulting in increased bookings and positive audience feedback.
Hotel Manager
Hotel Gaythering
08.2018 - 03.2022
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
Education
Certificate - Addiction Studies & Human Services
Holyoke Community College
Holyoke, MA05-2025
Bachelor of Arts - Journalism
Baruch College
New York, NY01-2013
Associate of Science - Marketing
Southern Connecticut State University
New Haven, CT05-2009
Skills
- Case management
- Case documentation
- Conflict resolution
- Client advocacy
- Crisis intervention
- Staff management
- Direct patient care
- HIPAA compliance
Certification
- CADC - Certified Alcohol and Drug Counselor Candidate
- LADC - Licensed Alcohol and Drug Counselor Candidate
- Certified Canine Trainer
- Addiction Studies Certificate
- Human Services Certificate
Timeline
Case Manager
The Brien Center
08.2024 - Current
Hotel Manager
Hotel Gaythering
08.2018 - 03.2022
Comedian
Self
01.2017 - 05.2024
Certificate - Addiction Studies & Human Services
Holyoke Community College
Bachelor of Arts - Journalism
Baruch College
Associate of Science - Marketing
Southern Connecticut State University
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