Daniela Crespo Cespedes
East Rutherford
Summary
After working in very fast-paced environments, I was able to master strategies to approach conflict, and I also developed crucial communication skills with guests. Currently enrolled full-time at Montclair State University, where I am aiming to develop professional strategies and looking forward to demonstrating my creativity. I am a dedicated, reliable individual who continues to develop skills in digital marketing, critical thinking, and strategic communication.
Overview
4
4
years of professional experience
Work History
Head Lifeguard
Dreamwork's Waterpark American Dream
East Rutherford
05.2021 - 03.2025
- Designed and led two monthly internal certification courses and training sessions for five separate groups of approximately 30 lifeguards and slide attendants, ensuring compliance with corporate standards and improving readiness for auditors.
- Maintain 100% accuracy and up-to-date legal training documentation, logging, and tracking all certifications, following regulatory and corporate requirements.
- Collaborated with Ellis & Associates to conduct at least 10 internal audits every 6 months to assess employee competency, resulting in improved compliance scores of 90%.
- Coordinated and engaged to lead one monthly mass service meeting to recognize individual lifeguard achievements, address team concerns, review DreamWorks Waterpark performance, and align on key operational goals.
- Communicated in real time via radio with 10-codes, which included Water Quality, Ride Maintenance, Housekeeping, Guest Services, and Entertainment to streamline operations, resolve issues promptly, and ensure a seamless guest experience.
Fat Taco
Hoboken Hospitality Group
Hoboken
08.2022 - 12.2023
- Welcomed 200+ customers per shift, managed seating rotations, and maintained an organized waitlist to maximize table turnover and guest satisfaction.
- Communicated with the kitchen (head chef, and cooks) the total about of reservations and any special packages that were sold that day of the week.
- Prepare and manage Grubhub, DoorDash, and Uber Eats tablets.
- Answered guest inquiries regarding menu items, specials, and promotions, contributing to a positive customer experience.
- Maintained cleanliness and presentation of the hostess stand and entry area, upholding brand standards of hospitality.
- Assisted with takeout and phone orders during high-volume periods
- Promoted birthday and special event packages for large parties.
Education
Bachelor of Science - Business Administration- Int Marketing
Montclair State University
Montclair, NJ05-2027
High School Diploma -
Henry P. Becton Regional High School
East Rutherford, NJ06-2022
Skills
- Leadership
- Proficient in Microsoft Office ( Excel, Word, Outlook)
- Multi-Tasking
- Strong verbal and written communication
- Bilingual
- Outgoing Social person
- Relationship Building
- Customer Service & Sales Performance
Timeline
Fat Taco
Hoboken Hospitality Group
08.2022 - 12.2023
Head Lifeguard
Dreamwork's Waterpark American Dream
05.2021 - 03.2025
Bachelor of Science - Business Administration- Int Marketing
Montclair State University
High School Diploma -
Henry P. Becton Regional High School