DANIELA CRUZ-AYALA

Lead Sales Associate / Front Desk Representative
Club Pilates

• Greet members and prospective clients, provide studio information, and foster a welcoming atmosphere from the moment they enter.
• Educate potential clients on Pilates classes, membership options, pricing, introductory offers, and studio policies based on their individual fitness goals.
• Promoted and sold memberships, class packages, private sessions, and retail products, contributing to achievement of studio sales and enrollment targets.
• Greet members and prospective clients, provide studio information, and create a friendly, professional experience from the moment they enter the studio.
• Manage daily front-desk responsibilities, including answering phone calls, checking clients into classes, booking and canceling sessions, and updating client accounts.
• Process membership payments, retail purchases, and account changes accurately using the studio’s scheduling and point-of-sale systems.
• Assisted members with billing inquiries, class availability, membership concerns, and customer-service issues, ensuring timely and professional resolutions.
• Maintain organized client records and communicate important information to instructors, managers, and other team members.
• Ensured a welcoming environment by keeping reception area and common studio spaces tidy and organized.

Livestream Sales Host / E-Commerce Sales Associate
Beauty Luxes

• Hosted live shopping broadcasts on Whatnot to demonstrate, promote, and sell fragrances to online customers.
• Engaged viewers in real time, answered product questions, and delivered personalized fragrance recommendations to enhance customer experience.
• Explained fragrance notes, product features, pricing, and promotions to encourage sales and customer engagement.
• Cultivated an energetic and welcoming livestream environment, fostering strong relationships with customers to drive engagement.
• Organized products, tracked purchases, and ensured accurate order processing to support efficient sales operations.

• Greet and assist customers with product selection, sizing, fittings, and styling recommendations to enhance the shopping experience.
• Drive sales by promoting current promotions, new arrivals, and loyalty programs.
• Maintain visually appealing store displays by organizing merchandise and following brand visual standards.
• Monitor inventory levels, restock racks, and assist with shipment processing.
• Operate POS systems to process purchases, returns, and exchanges accurately.
• Collaborate with team members to meet daily sales goals and improve overall store performance.
• Provide friendly, professional service while resolving customer questions or concerns.

• Provided high-quality customer service by greeting guests, taking accurate orders, and ensuring a positive dining experience.
• Operated cash registers and POS systems, handling transactions efficiently while maintaining accuracy with cash and card payments.
• Prepared and served food according to company standards, ensuring quality, safety, and cleanliness at all times.
• Maintained clean and organized workstations, dining areas, and kitchen spaces in compliance with health and safety regulations.
• Restocked supplies and assisted with inventory organization to support smooth daily operations.
• Worked collaboratively with team members and supervisors to maintain fast service during peak hours.

Currently enrolled

• Graduated with a 3.0 GPA
• Completed a rigorous academic curriculum while balancing work and extracurricular activities
• GPA: 3.0 GPA