Daniela Delgado Varona
Miami,FL
Summary
Detail-oriented pharmacy professional with experience in insurance verification, billing support, and claim issue resolution. Skilled in clinical documentation, provider communication, and resolving prior authorization barriers to improve medication access. Strong focus on patient education and smooth care coordination.
Overview
2
2
Languages
1
1
Certification
3
3
years of professional experience
Work History
Specialty Pharmacy Technician
Walgreens Specialty Pharmacy
Miami, Florida
04.2023 - Current
- Verified insurance benefits and prior authorization rules to support patient access to specialty medications.
- Coordinated prompt delivery of specialty medications to patient homes and other designated locations.
- Answered patient questions about prescriptions and delivery status.
- Provided patient counseling and education on medication use, storage, side effects, and drug interactions.
- Managed inventory for cold-chain and specialty medications.
- Prepared specialty medication orders for pharmacist review.
- Supported pharmacists with compounded medication preparation.
- Worked with healthcare providers to resolve prescription discrepancies during processing.
- Reviewed prior authorization requests for medical services and prescription coverage.
- Collected clinical notes and supporting documents for authorization submissions.
- Resolved claim issues through communication with providers, insurers, and billing teams to support smooth patient care.
- Helped Medicare and commercial insurance patients access copay assistance programs, foundation grants, and manufacturer copay cards, reducing out-of-pocket costs and supporting continuity of specialized therapy.
- Partnered with physicians, clinics, and specialist care teams to request clinical documentation, resolve insurance denials, and expedite prior authorization approvals.
- Delivered patient-centered customer service with patient advocacy and compassionate support to help individuals navigate specialized treatment journeys with confidence and peace of mind.
Education
Bachelor of Science - Nursing
Florida National University
Hialeah, FL01-2026
Pharmacy Technician Training Certificate - Pharmacy Technology
Walgreens Pharmacy Technician Training Program
Miami, FL07-2022
High School Diploma -
Felix Eden Aguada
Cuba 05-2014
Skills
- Prior authorization and investigation
- Insurance verification and billing
- Patient assessment and education
- Clinical documentation and coordination
- Medication administration and safety
- Prescription delivery and dispensing
- Inventory control and storage
- Medication preparation
- Pharmacy calculations
- Pharmacology and calculations
- Immunization administration
- Task prioritization and multitasking
- Problem-solving skills
- Customer issue resolution
- Pharmacy ethics and confidentiality
- CPR certification
Languages
Spanish
Native/ Bilingual
English
Professional
Certification
- Pharmacy Technician
Timeline
Specialty Pharmacy Technician
Walgreens Specialty Pharmacy
04.2023 - Current
Bachelor of Science - Nursing
Florida National University
Pharmacy Technician Training Certificate - Pharmacy Technology
Walgreens Pharmacy Technician Training Program
High School Diploma -
Felix Eden Aguada