Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daniela Diaz

Tolleson,AZ

Summary

Dedicated and detail-oriented professional with nearly 8 years of customer service experience, now transitioning into the healthcare field as a trained EKG Technician. Skilled in EKG procedures, Nuclear stress testing, patient care, and monitoring, with strong focus on accuracy, patient comfort, and efficiency. My extensive background in customer service has honed my ability to communicate effectively, manage patient concerns, and thrive in high-pressure environments-skills that are vital for delivering exceptional care in a medical setting. Eagar to apply my technical expertise and interpersonal skills to contribute to patient well-being as an EKG Technician.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Clerk

QuikTrip Corporation
02.2019 - Current
  • Delivered exceptional customer service while fostering a welcoming environment
  • Managed cash, credit, and inventory transactions accurately and efficiently.
  • Ensured cleanliness and organized to meet safety and operational standards.
  • Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.

Barista

Starbucks Coffee Company
09.2021 - 12.2022
  • Crafted custom beverages while maintaining quality and safety standards.
  • Resolved customer concerns with empathy and professionalism in high pressure settings.
  • Optimized workflow by maintaining a clean and organized workspace.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Retail Associate

Old Navy
10.2017 - 02.2019
  • Assisted customers with product selection, ensuring excellent service.
  • Conducted accurate inventory counts to support seamless operations.
  • Processed high-volume transactions with speed and precision
  • Answered questions about store policies and addressed customer concerns.

Education

EKG Technician Program -

Gateway Community College
Phoenix, AZ
01-2025

Associate of Science -

Estrella Mountain Community College
Avondale, AZ
05-2026

Skills

  • Bilingual: English & Spanish (Fluent in Verbal and Written Communication)
  • Cardiac Diagnostics & EKG Administration
  • Patient Care & Empathy
  • Health and Safety Compliance
  • Time Management & Multitasking
  • Customer Relations & Conflict Resolution

Certification

  • Certified EKG Technician (CET)
  • Basic Life Support (BLS)
  • Advanced Cardiac Life Support (ACLS)

Timeline

Barista

Starbucks Coffee Company
09.2021 - 12.2022

Sales Clerk

QuikTrip Corporation
02.2019 - Current

Retail Associate

Old Navy
10.2017 - 02.2019

EKG Technician Program -

Gateway Community College

Associate of Science -

Estrella Mountain Community College

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Daniela Diaz