Daniela Diaz
Katy,Texas
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
11
11
years of professional experience
Work History
Agency Service Representative
Elevance Health
10.2022 - Current
- Currently the only ASR for the entire state of Texas, Colorado and Louisiana.
- Created visuals for upcoming events and webinars. Also assisted brokers in personalizing marketing materials and promo items.
- Host virtual trainings for all three states on various topics throughout the month.
- Manage broker co-op tracking, update RSM on agreements and submitted requests for all three states.
- Provide materials (in person or mail) for brokers/ agencies hosting events.
- Research daily pending applications and contact agents to resolve issues.
- Manage company invoices for events, payments and expense reports.
- Participate in national member town hall screenings throughout the year.
- Minimum of 15 quality broker contacts daily to maximize engagement
- Created and distributed surveys for data collection and analysis.
Preschool Lead Teacher
Bear Creek Baptist Church
01.2022 - 02.2024
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Created lessons and online testing materials to facilitate remote learning.
Manager
Katy Pure Water
09.2017 - 05.2022
- Developed marketing content such as blogs, promotional materials and advertisements for social media
- Monitored online presence of company's brand to engage with users and strengthen customer relationships
- Created a filling system and brought on ideas for marketing
- Evaluated suppliers to maintain cost controls and improve operations
- Kept detailed records of daily progress to identify and correct areas needing improvement
- Increased customer engagement through social media
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Managed company social media pages and increased social media presence, monitoring user engagement.
Member
Baylor College of Medicine/Texas Children's Hospital
04.2016 - 12.2019
- Completed Texas Children's Hospital Volunteer orientation, which included HIPAA/confidentiality and patient-centered care training
- Participated in monthly youth advisory board meetings with hospital leadership
- Advised on the development and implementation of health care transition programs for youth and young adults with special health care needs
- Helped develop social media content targeting youth and young adults with special health care needs.
- Formulated and executed strategic initiatives to improve social media engagement with other youth.
Call Center Representative
Baylor University
08.2017 - 01.2018
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Processed debit and credit card and electronic check payments
- Attended telephone skills and program information training sessions to boost aptitude
Health Fairs
UnitedHealthCare
04.2014 - 05.2017
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance
- Sanitized toys and play equipment each day to maintain safety and cleanliness
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Education
B.S - Political Science
Liberty University
06-2023
Skills
- Social Media Marketing
- Creativity
- Microsoft Office
- Customer Relationship Management
- Documentation and reporting
- Organization
- Tableau
- Medisys
- Content scheduling
- Event promotion
- Social media
- Content management
Languages
Spanish
Native or Bilingual
Timeline
Agency Service Representative
Elevance Health
10.2022 - Current
Preschool Lead Teacher
Bear Creek Baptist Church
01.2022 - 02.2024
Manager
Katy Pure Water
09.2017 - 05.2022
Call Center Representative
Baylor University
08.2017 - 01.2018
Member
Baylor College of Medicine/Texas Children's Hospital
04.2016 - 12.2019
Health Fairs
UnitedHealthCare
04.2014 - 05.2017
B.S - Political Science
Liberty University
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