Daniela Diaz
Chicago,IL
Summary
Intuitive Beauty Advisor with a comprehensive understanding of customer needs and sales strategies for client base growth and retention. Innovative designer with talent for creating unique looks that inspire customer confidence.
Overview
3
3
years of professional experience
Work History
Beauty Advisor
Sally Beauty
12.2023 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Recommended specific hair and beauty products to meet individual customer needs.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
Manager
What Women Want Boutique
07.2023 - 11.2023
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Crew Member/ Barista
Dunkin' Donuts
02.2021 - 06.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from the management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- I cleaned and maintained all restaurant areas to promote a clean image.
- I kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Preschool Teacher's Assistant
Curie High School
08.2022 - 05.2023
- Maintained tidy and clean classroom consistent with safety and health standards.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Engaged and entertained children through recreational and educational activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Encouraged children to interact with each other and participate in group activities.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Education
Associate of Arts - Early Childhood Education
City Colleges of Chicago-Malcolm X College
Chicago, IL05.2024
High School Diploma -
Curie High School
4959 S Archer Ave05.2023
Skills
- Customer Service
- Organization and Multitasking
- Team Collaboration
- Customer Engagement
- Upselling strategies
- Retail experience
- Client Relationship Building
- Customer Consultation
- Products knowledge
- Payment Processing
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Beauty Advisor
Sally Beauty
12.2023 - Current
Manager
What Women Want Boutique
07.2023 - 11.2023
Preschool Teacher's Assistant
Curie High School
08.2022 - 05.2023
Crew Member/ Barista
Dunkin' Donuts
02.2021 - 06.2023
Associate of Arts - Early Childhood Education
City Colleges of Chicago-Malcolm X College
High School Diploma -
Curie High School