DANIELA DURAN
Miami
Summary
Dynamic professional with extensive experience in client relations and customer service at Eastern Medical Group. Proven ability to manage high call volumes while resolving complaints effectively. Skilled in communication and organization, I excel in fostering teamwork and enhancing customer satisfaction through proactive engagement and creative problem-solving.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Eastern Medical Group
Miami
03.2025 - 11.2025
- Assisted patients with appointment scheduling and confirmation calls.
- Provided detailed information about medical services and procedures to callers.
- Managed high call volumes while maintaining professionalism and efficiency.
- Trained new representatives on call handling procedures and customer service skills.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
AFTER SCHOOL TEACHER
Lago mar Preschool
Miami
08.2023 - 09.2024
- Developed engaging lesson plans for diverse groups of children.
- Supervised daily activities to ensure safety and well-being of students.
- Organized educational games that promoted teamwork and social skills.
- Communicated effectively with parents about children's progress and needs.
- Facilitated art and craft sessions to encourage creativity in students.
RECEPTIONIST
UniKWax Center
Miami
07.2022 - 02.2023
- Was in charge of the staff's office space, weekly schedules, travel reports, phones, credit cards, and keys to the office.
- Scheduled and confirmed appointments and meetings.
- Provided administrative support to staff members in a fast-paced environment.
- Gave guests accurate and precise information.
- Made appointments and kept track of them on a calendar.
- Maintained contact with clients and business associates.
- Kept track of visitors and screened them to ensure that they had access to inter-office personnel.
- Had direct contact with the customer service and sales teams.
- Provided guests with appointment information updates and rescheduling.
- Greeted customers, determined the reason for their visit, and directed them to the appropriate staff member.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled cash transactions and maintained sales and payments records accurately.
- Collected payments, processed transactions and updated relevant records.
- Received inbound calls and made outbound calls on a daily basis to introduce customers to the products and services available.
- Routed incoming calls to internal personnel and departments, with the best-qualified entity responding to the callers' needs.
FOOD CHAMPION
Taco Bell
Miami
11.2021 - 07.2022
- Recommended complementary purchases to customers, increasing revenue.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Managed efficient cash register operations.
Education
NO DEGREE YET -
Miami Dade College Kendall Campus
Miami, FL05.2027
HIGH SCHOOL DIPLOMA -
John A. Ferguson Senior High School
Miami, FL06.2023
Skills
- Client Relations
- Clerical Support
- Event Planning
- Communication
- Team Collaboration
- Public Speaking
- Phone Inquiries
- Business Correspondence
- Staff Management
- Multi-Line Telephone Systems
- Time Management
- Supply Management
- Organization Skills
- Cash Handling
- Customer Service
- Food Preparation
- Inventory Management
- Interactive Learning
- Student Assessment
- Creative Thinking
- Conflict Resolution
- Teaching Strategies
- Mentoring
- Adaptability
Languages
- Spanish, Native
- English, Native
Timeline
Call Center Representative
Eastern Medical Group
03.2025 - 11.2025
AFTER SCHOOL TEACHER
Lago mar Preschool
08.2023 - 09.2024
RECEPTIONIST
UniKWax Center
07.2022 - 02.2023
FOOD CHAMPION
Taco Bell
11.2021 - 07.2022
NO DEGREE YET -
Miami Dade College Kendall Campus
HIGH SCHOOL DIPLOMA -
John A. Ferguson Senior High School