Chaunterri'ya Hutchinson

Jacksonville,FL

Summary

Productive call center representative with several years of experience building rapport with clients and providing quality support. Gifted in answering a large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.

Overview

years of professional experience

Work History

Call Center Representative

Labor Now Call Center

Jacksonville, FL

01.2020 - 08.2025

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Trained new staff on call procedures and company policies thoroughly.
Navigated through computer systems to review information and respond appropriately to callers.
Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Handled customer inquiries through phone and chat support channels.
Prioritized and organized tasks to efficiently accomplish service goals.
Handled customer inquiries through phone and chat support channels.
Assisted with customer requests and answered questions to improve satisfaction.
Maintained updated knowledge through continuing education and advanced training.

Education

Some College (No Degree) - Bachelor of Science

Florida State College

Jacksonville, FL

Some College (No Degree) - Bachelor of Science in Early Childhood Education

Grand Canyon University

Phoenix, AZ

Skills

Customer service
Call center operations
Conflict resolution
Data entry
Effective communication
Positive and professional
Active listening
Schedule mastery
Client relations

Customer communications
Inbound phone calls
Appointment scheduling
Professional phone voice
Call center customer service
Customer account updates
Customer support
Multi-line telephone operations

Timeline