Daniela Gonzalez
San Diego,CA
Summary
Informed Slot Floor manager effective at monitoring casino facilities for issues and to keep areas clean and organized. Successful at providing clear, concise directions to employees and maintaining positive rapport with slot players. Pursuing Slot Floor Manager position with gaming industry establishment. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Slot Floor Manager
Sycuan Casino Resort
El Cajon, CA
02.2018 - Current
- Assisted in the training of new slot floor personnel.
- Maintained a high level of knowledge regarding all applicable gaming laws and regulations.
- Resolved technical issues with various types of slot machines, including IGT, Bally, Aristocrat, WMS Gaming, Konami..
- Managed daily operations of assigned area while ensuring efficient use of resources.
- Prepared weekly schedules for assigned staff based on expected business volume.
- Responded promptly to any emergency situations that arise on the casino floor.
- Evaluated performance levels of assigned staff members in order to identify areas needing improvement.
Slot Attendant
Sycuan Casino Resort
El Cajon, CA
04.2008 - 01.2018
- Greeted customers and provided them with information about the gaming machines.
- Collected money from players and paid out winnings when necessary.
- Inspected gaming machines for malfunctions or tampering, and reported issues to supervisors immediately.
- Kept track of cash transactions at each machine, ensuring accuracy of records at all times.
- Checked the validity of jackpots won by players and distributed prizes accordingly.
- Received orders from patrons for beverages, snacks or other items and delivered them promptly.
- Maintained a professional attitude with guests while providing excellent customer service.
Cashier Supervisor
Little Caesars Pizza
Chula Vista, CA
06.2006 - 03.2008
- Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
- Conducted regular audits of register tills to ensure accurate balances were maintained at all times.
- Maintained an organized work environment by stocking shelves and cleaning up after each shift.
- Reconciled accounts receivable statements monthly for accuracy of payments received from customers.
Education
High School Diploma -
Chula Vista Senior High School
Chula Vista, CA06-2006
Some College (No Degree) - Business Administration And Management
Southwestern College
Chula Vista, CASkills
- Problem-solving abilities
- Multitasking
- Active Listening
- Organizational Skills
- Self Motivation
- Team building
- Teamwork and Collaboration
- Team Collaboration
- Attention to Detail
- Reliability
- Professionalism
- Team motivation
- Decision-Making
Languages
English
Professional
Spanish
Limited
Timeline
Slot Floor Manager
Sycuan Casino Resort
02.2018 - Current
Slot Attendant
Sycuan Casino Resort
04.2008 - 01.2018
Cashier Supervisor
Little Caesars Pizza
06.2006 - 03.2008
High School Diploma -
Chula Vista Senior High School
Some College (No Degree) - Business Administration And Management
Southwestern College