Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniela Grapin

Kent

Summary

Proactive Assistant Department Manager HOS/Lingerie with expertise in customer service, team leadership, and sales analysis. Successfully improved customer satisfaction, established performance standards, and developed strong vendor relationships. Skilled in training, conflict resolution, and strategic planning, bringing a track record of exceeding sales targets and fostering professional growth.

Overview

5
5
years of professional experience

Work History

Assistant Department Manager HOS/Lingerie

Nordstrom
11.2024 - Current

Interim Department Manager HOS/Lingerie

Nordstrom
03.2024 - 11.2024
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Developed strong relationships with vendors.
  • Analyzed sales data to identify opportunities for growth and areas for improvement.
  • Established team priorities, maintained schedules and monitored performance.

Assistant Department Manager HOS/Lingerie

Nordstrom
08.2022 - 03.2024
  • Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
  • Demonstrated adaptability by taking on additional responsibilities when necessary, showcasing leadership potential beyond the assistant level position role scope requirements.
  • Coordinated staff schedules, ensuring adequate coverage during peak hours and minimizing labor costs.
  • Contributed to the successful achievement of department goals by consistently meeting or exceeding sales targets.
  • Oversaw daily operations within the department, ensuring tasks were completed accurately and on time.

Sales Associate Men's Sportswear

Nordstrom
02.2022 - 08.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Clinician

MES Solutions
09.2019 - 01.2022
  • Directed visitors and examinees, ensuring efficient clinic flow.
  • Handled calls professionally, routing them accurately.
  • Prepared charts and paperwork, maintaining data integrity.
  • Facilitated smooth examination schedules, enhancing patient experience.
  • Performed clerical tasks, supporting clinic operations.

Education

Bachelor's Degree in Finance - Finance

Academy of Economic Studies of Moldova
Republic Of Moldova
07-2017

Skills

  • Sales expertise
  • Promotional strategies
  • Onboarding new employees
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Relationship building and management
  • Team Management
  • Team building
  • Conflict Resolution
  • Strategic Planning
  • Problem-solving aptitude

Languages

English
Full Professional
Romanian
Native or Bilingual
Russian
Full Professional

Timeline

Assistant Department Manager HOS/Lingerie

Nordstrom
11.2024 - Current

Interim Department Manager HOS/Lingerie

Nordstrom
03.2024 - 11.2024

Assistant Department Manager HOS/Lingerie

Nordstrom
08.2022 - 03.2024

Sales Associate Men's Sportswear

Nordstrom
02.2022 - 08.2022

Clinician

MES Solutions
09.2019 - 01.2022

Bachelor's Degree in Finance - Finance

Academy of Economic Studies of Moldova

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Daniela Grapin