Daniela Hernandez
Anza,CA
Summary
Experienced server with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
10
10
years of professional experience
Work History
Server / Bartender
Applebee's Neighborhood Grill & Bar
Moreno Valley
05.2021 - Current
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Server/bartender
Tacos and Tequila bar and grill
Cabazon , CA
03.2014 - 12.2018
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Trained new employees on restaurant procedures and plating techniques.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Provided excellent customer service to ensure satisfaction.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
Bartender
Pechanga Casino and Resorts
Temecula , CA
09.2017 - 10.2018
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
Education
High School Diploma -
SEP
Guadalajara, Mexico06-1996
Skills
- Food Delivery
- Table Bussing
- Supply Restocking
- Order Management
- Safe Food Handling
- Beverage Preparation
- Food Running
- POS operation
- Strong Work Ethic
- Quality Control
- Service prioritization
- Exceptional customer service
- Cash Handling
- Liquor, wine, and food service
- Teamwork and Collaboration
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Server / Bartender
Applebee's Neighborhood Grill & Bar
05.2021 - Current
Bartender
Pechanga Casino and Resorts
09.2017 - 10.2018
Server/bartender
Tacos and Tequila bar and grill
03.2014 - 12.2018
High School Diploma -
SEP
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