Daniela Hernandez
Santa Barbara,CA
Summary
Customer Service Representative with experience in food service and order fulfillment. Skilled in customer relations, product preparation, and conflict resolution, with strong knowledge of ice cream products and wholesale processes. Proven ability to manage high-stress situations and maintain a clean, organized work environment.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Magill's World of Ice Cream
06.2023 - 08.2024
- Served customers at the ice cream counter preparing various dishes including cones, shakes, malts, sundaes, and banana splits.
- Completed wholesale orders for customers who wished to sell our ice cream at their own shops.
- Packed curbside orders and delivered to customers' cars.
- Dipped various chocolate and topping covered cones (sprinkle, oreo, peanut, etc.) and wrote on ice cream cakes.
- General store maintenance including keeping the ice cream tubs filled, restocking quarts and pints, cleaning employee work stations and bathroom, washing dishes, and cleaning the customer tables and chairs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science -
Westmont Christian College
Santa Barbara, CA05.2028
High School Diploma -
Columbine High School
Littleton, CO05.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Complaint Handling
- Professional telephone demeanor
- Product Knowledge
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service Representative
Magill's World of Ice Cream
06.2023 - 08.2024
Bachelor of Science -
Westmont Christian College
High School Diploma -
Columbine High School
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