Daniela Hernandez

Santa Barbara,CA

Summary

Customer Service Representative with experience in food service and order fulfillment. Skilled in customer relations, product preparation, and conflict resolution, with strong knowledge of ice cream products and wholesale processes. Proven ability to manage high-stress situations and maintain a clean, organized work environment.

Overview

year of professional experience

Work History

Customer Service Representative

Magill's World of Ice Cream

06.2023 - 08.2024

Served customers at the ice cream counter preparing various dishes including cones, shakes, malts, sundaes, and banana splits.
Completed wholesale orders for customers who wished to sell our ice cream at their own shops.
Packed curbside orders and delivered to customers' cars.
Dipped various chocolate and topping covered cones (sprinkle, oreo, peanut, etc.) and wrote on ice cream cakes.
General store maintenance including keeping the ice cream tubs filled, restocking quarts and pints, cleaning employee work stations and bathroom, washing dishes, and cleaning the customer tables and chairs.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Responded to customer requests for products, services, and company information.

Education

Bachelor of Science -

Westmont Christian College

Santa Barbara, CA

05.2028

High School Diploma -

Columbine High School

Littleton, CO

05.2024

Skills

Customer Service
Problem-solving abilities
Active Listening
Critical Thinking

Money handling abilities
Complaint Handling
Professional telephone demeanor
Product Knowledge

Languages

English

Native or Bilingual

Spanish

Professional Working

Timeline